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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16765 reviews)

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4.95

Based on 16,765 reviews, last reviewed 14th May 2026

98550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step ahead of the rest. I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16765)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I was drowning in debt with no way out.

I thought I was drowning in debt with no way out until Step Change changed that for me. I was stressed and worried about my family's future but now I'm making manageable payments and clearing my debts without being chased by my creditors and needing to sacrifice necessities to make payments to them. Reviewed on: 1st May 2024

Financially at the bottom of the barrel one phone ca...

Financially at the bottom of the barrel one phone call helped find best solution for me and thank you for your help Reviewed on: 1st May 2024

Incredibly helpful, non judgemental, knowledgeable

Incredibly helpful, non judgemental, knowledgeable people work at this great charity. Most of the advisors have gone through what you are going through so combine empathy and real understanding of your situation with informed and reassuring advice. The DMP takes care of dealing of dealing with creditors and a real weight off one's shoulders Reviewed on: 1st May 2024

Piece of mind and not contacted of others

Piece of mind and not contacted of others Reviewed on: 1st May 2024

have been with stepchange for some years now and the...

have been with stepchange for some years now and they have help me very much. Reviewed on: 1st May 2024

Stepchange, THANK YOU !!

Stepchange’ empathy and compassion has helped me through a difficult and stressful period of my life - I wish I had sought their advice sooner.. Reviewed on: 1st May 2024

Debt Management made easy

Took all the stress out of managing debts, staff all have been understanding and excellent. Hardest part was making the initial call Reviewed on: 1st May 2024

Excellent customer service.

They offered exceptional support and direction to help me manage my finances. Which gave me peace of mind . Reviewed on: 1st May 2024

Great service

Very happy with the service and help that they provide. Reviewed on: 1st May 2024

Helped us no end in managing our debt

Helped us no end in managing our debt Reviewed on: 1st May 2024

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