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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16715 reviews)

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4.95

Based on 16,715 reviews, last reviewed 13th May 2026

96250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

great support you weren't made to feel bad, you were treated with respect, lots of support and guidance Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16715)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Three young children, came along and we got into deb...

Three young children, came along and we got into debt with child care costs and being on Maternity pay and where at breaking point and sleepless night but Step Change has helped us enormously Reviewed on: 1st May 2024

They have turned my life around

They have turned my life around, from feeling overwhelmed with debt and having no control over my outgoings, they have helped me through this and I’m on track to becoming debt-free. If you’re seeing your outgoings fly out every month and don’t know why, definitely contact StepChange as they will help you get it sorted. Reviewed on: 1st May 2024

Great service helped me out massively

Great service helped me out massively Reviewed on: 1st May 2024

Very patient keep me informed on regular basis and g...

Very patient keep me informed on regular basis and great advice, I could at last stop worrying Reviewed on: 1st May 2024

Step change has really helped me with debt management.

Step change has really helped me with debt management. Reviewed on: 1st May 2024

I’m not one to leave reviews but I felt like I neede...

I’m not one to leave reviews but I felt like I needed too so I can make people aware. I was so apprehensive about even typing “step change” into google, but my debt was getting out of control and I had a brand new baby girl so everything felt like it was getting on top of me. I now have 1 manageable payment and the procces was so straight forward. I really really recommend. Please don’t struggle there are options out there such as step change ! Reviewed on: 1st May 2024

Stress Free Debt Management

Easy to set up account and debt details. Also ongoing management straightforward. A very valuable service. Thank you. Reviewed on: 1st May 2024

Very helpful, no judgement and advice was excellent.

Very helpful, no judgement and advice was excellent. Have recommended other friends who needed help and they to have been very pleased with results Reviewed on: 1st May 2024

Live Again

Unexpected circumstances left me unable to meet credit repayments I asked one company for a little leeway but they refused A friend recommended StepChange I was reluctant to ring them at first but sleepless nights made me realise I needed help StepChange were so helpful I just cried Best move I ever made was giving them a ring Reviewed on: 1st May 2024

You took the pressure off me to sort debts whilst i...

You took the pressure off me to sort debts whilst i dealt with cancer Reviewed on: 1st May 2024

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