Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Clear helpful advice making debt management a lot cl...

Clear helpful advice making debt management a lot clearer to deal with with plenty of options helping you feel in control of your debts and worries Reviewed on: 2nd May 2024

I am happy they have helped when I was in a pickle.

I am happy they have helped when I was in a pickle. They are helping get back on my feet and really appreciate it. Reviewed on: 2nd May 2024

I was in debit with my bill the team help me out to...

I was in debit with my bill the team help me out to sort them they are very helpful thank you Reviewed on: 2nd May 2024

Great Service

Step change put me at ease at a difficult time. It was a stress free experience. The advisors were polite and understanding Reviewed on: 2nd May 2024

Highly recommended

Great staff, handled all needs like a Pro and made sure to get me sorted until the end Reviewed on: 2nd May 2024

Stepchange has turned my life around

Stepchange has turned my life around Reviewed on: 2nd May 2024

Step change has helped turn our life around we are j...

Step change has helped turn our life around we are just over 1 year from being dept free Reviewed on: 2nd May 2024

Fist time I telephoned it was if they welcomed me.

Fist time I telephoned it was if they welcomed me. The lady I spoke with made me at ease. It felt as if it was a weight lifted off my shoulders. Slept a lot easier and a lot less worry. Reviewed on: 2nd May 2024

I know i was going to struggle with debt in the near...

I know i was going to struggle with debt in the near future so i contacted Step change and asked for their help with a debt managment plan. they supported me through the process and help out if i go reminders from the creditors Reviewed on: 2nd May 2024

was really stressed about credit card and overdraft...

was really stressed about credit card and overdraft debt and from the initial consultation stepchange were helpful, supportive, reassuring and helped me change my situation very positively. It has made a huge difference to my life and stopped the banks harassing me and i felt protected, and was able to pay what i could reasonably afford. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub