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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I have just finished my debt free journey.

I have just finished my debt free journey. Thanks to step change all my debts have been repayed. Took 3,5 years but I'm debt free now . Reviewed on: 2nd May 2024

Stress free

Stepchange has changed my life they have taken all the stress I had with my debt away. If you are in debt I would strongly recommend this company Reviewed on: 2nd May 2024

I have now got peace of mind and living a normal li...

I have now got peace of mind and living a normal life without being threatened by creditors. I have good night sleep and have stopped being so stressed about finances. I can plan better financially and I have never felt so much better in my life as I do now. I would recommend StepChange to anyone who find themselves in debt as I did before. Reviewed on: 2nd May 2024

Easy to use and very helpful, nothing is too much tr...

Easy to use and very helpful, nothing is too much trouble. Reviewed on: 2nd May 2024

Step change can help you

They have really help me sort out my finances and pay regular affordable amounts. When I have phoned the staff are very nice and understanding and very knowledgeable because sometimes when you owe money to companies they can be very unpleasant. But Step change told me my rights . Reviewed on: 2nd May 2024

Got Me a out Of Trouble

All customer service agents are to the highest of standards. The treat you like a person not just a number. Reviewed on: 2nd May 2024

Puts your mind at ease, always helpful and has time...

Puts your mind at ease, always helpful and has time to listen Reviewed on: 2nd May 2024

They are so kind, supportive, professional and cari...

They are so kind, supportive, professional and caring towards any worried you sre going through. Reviewed on: 2nd May 2024

So helpful during what is currently a worrying time.

So helpful during what is currently a worrying time. As someone who has always felt in control of my finances, the last few years and personal circumstances I have felt that this control has spiralled and I found myself out of my depth. Steochange reassured me about everything and talked me through what I needed to do offered advice and ways to navigate through. Reviewed on: 2nd May 2024

Stepchange are amazing

Stepchange have helped me sorting my finances in to manageable monthly payments releaving pressure on myself Reviewed on: 2nd May 2024

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