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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16752 reviews)

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4.95

Based on 16,752 reviews, last reviewed 14th May 2026

97950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I now feel in control I now feel in control. StepChange has taken all the pressure and uncertainty away from debt management. Such an easy, straightforward process. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16752)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I was in debt that I found it hard to sleep as it wa...

I was in debt that I found it hard to sleep as it was getting to much for me to pay and step change literally stepped in and changed it all for me it's made a big difference . Big THANKYOU. Reviewed on: 1st May 2024

Easy to deal with .

Easy to deal with . They sorted everything out . Website easy to use . Reviewed on: 1st May 2024

Helpful and non-judgemental with free advise if you...

Helpful and non-judgemental with free advise if you have debt problems. If you have a debt issue they will be an invaluable support. Reviewed on: 1st May 2024

Great Service!

After the government introduced IR35 I lost 20k overnight leaving me in financial difficulties. I had to change jobs and owed 24k which I was managing before even though I was aware I had taken on a lot. Stepchange have managed it for me with a number I’m comfortable with and I’ve paid 10k back so far. I’ve had no problems with debtors hassling me. I would recommend them wholeheartedly. Reviewed on: 1st May 2024

Basically, I was in the debt I didn’t know what can...

Basically, I was in the debt I didn’t know what can I do? Clean my debt and how can I pay my debt? I applied the step change they help me a lot. They’re very kind. They helping me a lot and give me advice as well. Reviewed on: 1st May 2024

After having a life changing incident and unable to...

After having a life changing incident and unable to work for a while and with mounting debt I had to reach out to stepchange to deal with my debtors, it was easy once i got passed the shame of having to ask for help. The staff were great and understanding and I felt a weight had been lifted. Reviewed on: 1st May 2024

Non judgement, incredibly helpful and friendly

Non judgement, incredibly helpful and friendly Reviewed on: 1st May 2024

Three young children, came along and we got into deb...

Three young children, came along and we got into debt with child care costs and being on Maternity pay and where at breaking point and sleepless night but Step Change has helped us enormously Reviewed on: 1st May 2024

They have turned my life around

They have turned my life around, from feeling overwhelmed with debt and having no control over my outgoings, they have helped me through this and I’m on track to becoming debt-free. If you’re seeing your outgoings fly out every month and don’t know why, definitely contact StepChange as they will help you get it sorted. Reviewed on: 1st May 2024

Great service helped me out massively

Great service helped me out massively Reviewed on: 1st May 2024

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