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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16771 reviews)

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4.95

Based on 16,771 reviews, last reviewed 15th May 2026

98850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great understanding advisors who listen to personal... Great understanding advisors who listen to personal challenges and consolidated my debt into manageable monthly payments Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16771)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Stepchange helped us when we were struggling.

Stepchange helped us when we were struggling with money ,more going out than coming in. It’s taken a few years to clear out debts but we did it . I’d recommend Stepchange to anyone .Really helped to curb our spending and now are debt free. Very easy process and very helpful. Reviewed on: 1st May 2024

Help is at hand!

First impressions were that no matter what situation you are facing and how desperate you feel, they can help you gain control with no judgement. The anxiety and worry that surrounds debt can lead to devastating outcomes with people feeling suicidal so that first contact is everything! I think they do an amazing job. Step forward and Step change! Reviewed on: 1st May 2024

Real Understanding

Provided invaluable support and empathy during a challenging period Reviewed on: 1st May 2024

I have used Step Change twice.

I have used Step Change twice. They have always been professional and totally understood my difficult circumstances providing excellent advice and putting my mind at easy. Money worries stopped causing anxiety thanks to StepChange Reviewed on: 1st May 2024

They are so helpful.

They are so helpful. Put my mind at rest. I still pick the phone up if I receive a letter that looks threatening, they still help and explain to me. Reviewed on: 1st May 2024

They were extremely helpful and friendly they comple...

They were extremely helpful and friendly they completely understood my situation and compromised well Reviewed on: 1st May 2024

Easy, helpful and made life a lot more comfortable t...

Easy, helpful and made life a lot more comfortable to live. Great advise from tram. Monthly updates. Reviewed on: 1st May 2024

Solved my problems very helpful will definitely reco...

Solved my problems very helpful will definitely recommend to friends can't thank them enough top marks Reviewed on: 1st May 2024

Gaining control of my debts

I was very concerned about my mounting debt and step changed showed me how to have a plan to reduce the debt.the pressure eased. Reviewed on: 1st May 2024

I was in debt that I found it hard to sleep as it wa...

I was in debt that I found it hard to sleep as it was getting to much for me to pay and step change literally stepped in and changed it all for me it's made a big difference . Big THANKYOU. Reviewed on: 1st May 2024

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