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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16714 reviews)

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4.95

Based on 16,714 reviews, last reviewed 13th May 2026

96200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic team still on but without them I didn't ma... Fantastic team still on but without them I didn't make it each staff on the phone always help me in any circumstances so good and friendly highly reco... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16714)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Thanks StepChange

Two years into a debt management plan and we couldn’t have done it without StepChange. Reviewed on: 1st May 2024

Excellent service

All done online very quick and easy to do, they only call you if absolutely necessary. Call centre is very helpful too Reviewed on: 1st May 2024

Stepchange stepped in and changed it all.....

When I was overwhelmed by growing debt and creditors on my back. Stepchange literally stepped in and changed my whole situation. Now I have a debt management plan in place that is affordable for me. I Feel such relief that I am paying something off my debt each month and my creditors have accepted this plan and do not hassle me anymore. Reviewed on: 1st May 2024

Excellent service and support.

Excellent service and support. Always there to help. Recommended highly if you’re in debt or finical difficulty. Reviewed on: 1st May 2024

A lifesaver

StepChange debt management has truly been a lifesaver for me. Their expert guidance and compassionate approach helped me navigate through challenging financial times with ease. From the moment I reached out, their team provided clear, practical solutions tailored to my needs, empowering me to regain control of my finances. Their professionalism and dedication shone through every step of the process, making me feel supported and understood throughout. Thanks to StepChange, I now have a clear path towards financial freedom, and I couldn't be more grateful. Reviewed on: 1st May 2024

Very Helpful helped us get out off debt

Very Helpful helped us get out off debt with no interest added on top and what we could afford to pay each month Reviewed on: 1st May 2024

Wonderful Organisation

Always helpful and supportive every single time Reviewed on: 1st May 2024

Absolutely brilliant service, friendly, professional...

Absolutely brilliant service, friendly, professional and no judgement. First class people. Reviewed on: 1st May 2024

Help and advice when I needed them most.

Helped me face up to the debts and begin dealing with them in an organised way. Non-judgmental and positive process that allowed me to get a plan in place with agreement of all the creditors. In short they helped me lift the weight off my shoulders Reviewed on: 1st May 2024

I thought stepchange was very helpful and knowledgea...

I thought stepchange was very helpful and knowledgeable about what they do. And I wouldn't hesitate to to tell anyone to go.too them for advice. They are truly excellent Reviewed on: 1st May 2024

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