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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life savers

Amazing people, saved my life and my sanity, help you find a way out when you think there isn’t one. My only regret, not going to them sooner. Reviewed on: 2nd May 2024

Understanding and professional people

Every time that I rang Stepchange the person/people that I spoke to were very professional, knowledgeable and understanding. The help that they provide takes a massive weight off your shoulders, and allows you to be able to cope with the debt that you have, without having to to renege on your primary debts. They were brilliant! Reviewed on: 2nd May 2024

I was desperate and needed help.

I was desperate and needed help. One of the banks suggested I contact SpetChange and I couldn't be happier with the help they gave me and continue to give me. It was an extremely stressful time for me and they sorted my issue quickly and effeciently. Reviewed on: 2nd May 2024

Very easy, professional service.

Very easy, professional service. They explain what’s going to happen throughout the process. Easy to contact if you have a query. Very good. Reviewed on: 2nd May 2024

Really helpful make you feel at ease

Really helpful make you feel at ease Reviewed on: 2nd May 2024

StepChange - SUPERB service/help

So helpful - understood debt management to a 't' - explained everything in detail - very thorough when going through my debt issues - made me feel valued & were not 'judgemental' in any way. My life/mental health is so much better now - THANK YOU. Reviewed on: 2nd May 2024

Efficient understanding and patient in dealing with...

Efficient understanding and patient in dealing with me at my most vulnerable Reviewed on: 2nd May 2024

From the very beginning when I did not know how to c...

From the very beginning when I did not know how to cope with debt to being nearly debt free has been such a blessing. Reviewed on: 2nd May 2024

Lifesavers

The stress that comes with debt can easily seem insurmountable & become overwhelming. Dealing with creditors and financial institutions only adds to that pressure. StepChange helped me with a debt management plan, dealt with my creditors, provided invaluable professional advice & support and felt that I had someone who was on my side and really cared about resolving my debt problems. With their help I am looking forward to being debt free by the end of the year. It's been a long hard journey, but without the help of StepChange I would have been looking at a mountain in despair, rather than reaching the summit. I can honestly say they saved my life. Reviewed on: 2nd May 2024

I have been using Stepchange for the last 5 years.

I have been using Stepchange for the last 5 years. They have helped me pay back my debts without the extra interest being added. I pay them an agreed amount each month and they pay your debts on your behalf. I honestly don't know what I would of done without their help. Thank you Reviewed on: 2nd May 2024

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