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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16736 reviews)

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4.95

Based on 16,736 reviews, last reviewed 13th May 2026

97150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a state of panic when I phoned for help. I was in a state of panic when I phoned for help. I didn't know what to expect or how things were going to go forward. When they answered and assisted... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16736)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life transforming!

StepChange has honestly transformed my life. I was drowning in debt and talking to creditors directly wasn't getting me anywhere. I really wish I had arranged something before but it's never too late. They are so kind, understanding and knowledgeable. I highly recommend StepChange. They are doing great work and can help you! Reviewed on: 1st May 2024

Considerate and understanding

Found them very understanding and knowledgeable. They were able to point me in the correct direction for my circumstances. I now feel more in control of my situation. Reviewed on: 1st May 2024

I made a costly error when separating from wife with...

I made a costly error when separating from wife with payday loans didn't understand what I was doing as paying rent and a mortgage. They helped me to sort out the payments and took alot of heartache and worry away Reviewed on: 1st May 2024

Step Change made all the difference

I was petrified about my spiralling debt, step change are not judgemental and made me feel like I had an ally. They provided practical help me face my debts and get a plan to repay I'm place. Reviewed on: 1st May 2024

Really relieved the pressure I was feeling.

Really relieved the pressure I was feeling. Excellent service. Reviewed on: 1st May 2024

StepChange has given me the power to be better with...

StepChange has given me the power to be better with money, and has help me financially and i can more better now then before Reviewed on: 1st May 2024

StepChange have really helped me at a very awful time

StepChange have really helped me at a very awful time Reviewed on: 1st May 2024

Step in the right direction

StepChange helped me sort out messy debt to a number of creditors into more manageable and tidier repayment. Reviewed on: 1st May 2024

If we needed to contact you all the staff were extre...

If we needed to contact you all the staff were extremely helpful and polite Reviewed on: 1st May 2024

Big thumbs up

Very friendly, helpful, knowledgable, caring and understanding about my situation. Always easy to get in touch with and always sorted any querey I had. Reviewed on: 1st May 2024

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