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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16763 reviews)

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4.95

Based on 16,763 reviews, last reviewed 14th May 2026

98450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful people! They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16763)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step Change made all the difference

I was petrified about my spiralling debt, step change are not judgemental and made me feel like I had an ally. They provided practical help me face my debts and get a plan to repay I'm place. Reviewed on: 1st May 2024

Really relieved the pressure I was feeling.

Really relieved the pressure I was feeling. Excellent service. Reviewed on: 1st May 2024

StepChange has given me the power to be better with...

StepChange has given me the power to be better with money, and has help me financially and i can more better now then before Reviewed on: 1st May 2024

StepChange have really helped me at a very awful time

StepChange have really helped me at a very awful time Reviewed on: 1st May 2024

Step in the right direction

StepChange helped me sort out messy debt to a number of creditors into more manageable and tidier repayment. Reviewed on: 1st May 2024

If we needed to contact you all the staff were extre...

If we needed to contact you all the staff were extremely helpful and polite Reviewed on: 1st May 2024

Big thumbs up

Very friendly, helpful, knowledgable, caring and understanding about my situation. Always easy to get in touch with and always sorted any querey I had. Reviewed on: 1st May 2024

I got hammered by the banks after the Northern Rock...

I got hammered by the banks after the Northern Rock saga in 2008/10.Everything was ok till then .I got help and support from them before the name change . Reviewed on: 1st May 2024

Invaluable Service

This us a good charity /service , and once I wascin contact with Step Change and they help me with my debts, and were with me supporting md for the first time.in a long-time.I was able to sleep with less burden Reviewed on: 1st May 2024

Extremely helpful and supportive.

Extremely helpful and supportive. I’ve cleared nearly £20000 worth of debt and I couldn’t have done this without Stepchange Reviewed on: 1st May 2024

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