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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16764 reviews)

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4.95

Based on 16,764 reviews, last reviewed 14th May 2026

98500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in taking care off all the debts... Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt coll... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16764)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Extremely helpful and supportive.

Extremely helpful and supportive. I’ve cleared nearly £20000 worth of debt and I couldn’t have done this without Stepchange Reviewed on: 1st May 2024

Stepchange saved my life.

Stepchange saved my life. Drowning in debt due to unmanaged mental health I didn’t know where to turn, I was being harassed by debtors and my mental health was at rock bottom. Stepchange helped me set up breathing space and a DMP to get me back on track and now I’m almost done and debt free. Reviewed on: 1st May 2024

Debt help

Brilliant experience help me out of debt Reviewed on: 1st May 2024

Many years ago I wasin debt up to my eyeballs not k...

Many years ago I was in debt up to my eyeballs not knowing which way to turn a messy divorce seen to that got in touch with stepchange & no looking back thank you Reviewed on: 1st May 2024

Gave me help and peace of mind at a terrible time in...

Gave me help and peace of mind at a terrible time in my life Reviewed on: 1st May 2024

They have simply saved my life.

They have simply saved my life. Huge debts due to a divorce and I was pestered constantly by debt recovery agencies, threatening all sorts. One phone call meant I could sleep at night and I am no longer worried about answering the door. Don't hesitate, call them now!!! Reviewed on: 1st May 2024

Debt is still a taboo subject

Debt is still a taboo subject, stepchsnge have always treated me with respect and in a non judgemental way, I will be forever grateful for ths Reviewed on: 1st May 2024

They are amazing people to talk to.

They are amazing people to talk to. Not to judge you , but give you your life back , if there is one thing you must do today is to give them a call NOW !!! Reviewed on: 1st May 2024

The online angels.

If it wasn't for the kind heart right at the very beginning I would still be up to my eyes in debt. S/C has never once made feel like i cant cope or that i should no better, they have been a bloody rock. When i needed to pause they were great about it, they are always helpful and they talk to you like a human being not a case. Reviewed on: 1st May 2024

Stepchange was a lifesaver for me.

Stepchange was a lifesaver for me. I got myself back on track and feel so much better and looking forward to a debt free future Reviewed on: 1st May 2024

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