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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Great help with unbearable debts

Great help with unbearable debts Reviewed on: 1st May 2024

No- nonsense help in solving problems

Whenever I’ve had a problem, whoever I’ve spoken to at Stepchange has settled it to our mutual satisfaction. Reviewed on: 1st May 2024

Life Savers

When I first went to step change I was desperate creditors chasing try to decide between paying the creditors or having food. Then I found step change,now I'm in control. Reviewed on: 1st May 2024

Saved my life.

They didn't make me feel like a burden. They listened & helped me immensely. Initially I felt ashamed of admitting I was struggling but StepChange put my mind at rest which was life saving, really. Reviewed on: 1st May 2024

Easy, staff knowledgeable and understanding.

Easy, staff knowledgeable and understanding. Online access good. Always available to help. Reviewed on: 1st May 2024

I was in a black hole I thought I had no way out but...

I was in a black hole I thought I had no way out but someone told me about stepchange and I contacted them and it was amazing from the start. The support is amazing and I no longer felt I was stuck Reviewed on: 1st May 2024

My experience was very easy to follow and clear.

My experience was very easy to follow and clear. I would have asked for more. Reviewed on: 1st May 2024

Seamless service.

Seamless service. Made me feel listened to and reassured. Reviewed on: 1st May 2024

Great Charity for DMP

Great company overall very friendly and helpful start, reassured me a number of times upon going into a DMP. Since entering I haven’t had any issues at all. Reviewed on: 1st May 2024

Saved my home

They took all my debts, credit card, personal loans, combined them into one payment. But they approach the lenders, not us, which makes the process so so less stressful. They saved my flat and stopped me being homeless. Reviewed on: 1st May 2024

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