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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange really did change our lives.

Stepchange really did change our lives. We can now live again. Reviewed on: 2nd May 2024

Debt Management

Managed to get myself into a pretty deep hole with debt and stepchange helped pull me out of that hole, there was no judgement from them just a helpful voice on the end of the phone. Reviewed on: 2nd May 2024

a life saver

They are a life saver and all of the experts that I’ve spoken to have been extremely helpful and professional Reviewed on: 2nd May 2024

professional service..

Stepchange dealt wit my issues professionally and relieved a lot of the stress in my life. Reviewed on: 2nd May 2024

I can get by now thanks to your help

I can get by now thanks to your help Reviewed on: 2nd May 2024

Friendly team and compassionate service.

Friendly team and compassionate service. Would highly recommend, they helped us so much getting control over our finances. Reviewed on: 2nd May 2024

Made things easy to deal with and clarity was perfec...

Made things easy to deal with and clarity was perfect, all easy to understand. Reviewed on: 2nd May 2024

Highly recommend Stepchange, I was really worried wh...

Highly recommend Stepchange, I was really worried when I fell into financial difficulty and they supported me in arranging an affordable repayment plan I could manage and were very supportive and professional throughout. Reviewed on: 2nd May 2024

Stepchange have really helped me manage my debt and...

Stepchange have really helped me manage my debt and I feel more im control of my debts. Reviewed on: 2nd May 2024

Outstanding service

Very polite and understanding customer service who have helped me and my mental health so much over the years. Reviewed on: 2nd May 2024

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