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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16747 reviews)

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4.95

Based on 16,747 reviews, last reviewed 13th May 2026

97700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Credit safer! I have been looked after very well by StepChange. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16747)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Gave me more than hope

Literally gave me hope and put clarity into a very difficult situation. So Wasy to deal with and very nice people who are well known by and respected by my creditors . The website is easy to use too.... the BEST option by a mile. Reviewed on: 1st May 2024

StepChange have changed my life.

StepChange have changed my life. They’ve taken an insurmountable amount of debt and made it more feasible. I can’t thank them enough for all the help they’ve provided. The best bit is I don’t have to talk to my creditors anymore, StepChange handle everything. Thank you very much. Reviewed on: 1st May 2024

Very good customer service plus resolving my debt pr...

Very good customer service plus resolving my debt problems Reviewed on: 1st May 2024

Saved me from committing suicide

I was drowning in debt and post COVID it became increasingly harder to keep up with my various high monthly payments. Stepchange helped me sort trough my budget and are now managing my DMP . Can't recommend them enough and their outstanding service . Reviewed on: 1st May 2024

Very clear very experienced.

Very clear very experienced.Polite .And helpful . Reviewed on: 1st May 2024

They have helped me sort out my debts so that I can...

They have helped me sort out my debts so that I can relax and stop worrying about stuff they sorted everything so I know what I can afford to pay would recommend stepchange Reviewed on: 1st May 2024

Respectful

Very nice people helping me, I'm from Thailand my English not very but stuff very polite and nice Reviewed on: 1st May 2024

The kind and practical support I received from StepC...

The kind and practical support I received from StepChange actually saved my life. Reviewed on: 1st May 2024

Stepchange Excellent Debit Management

Stepchange is a great help in dealing with debt management - customer service is excellent Reviewed on: 1st May 2024

Stressfree easy to talk to and make you feel comfort...

Stressfree easy to talk to and make you feel comfortable not judged Reviewed on: 1st May 2024

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