Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

View other StepChange products

4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Friendly staff great service very reassuring

Friendly staff great service very reassuring Reviewed on: 1st May 2024

Just excellent customer service very professional an...

Just excellent customer service very professional and fair to all parties Reviewed on: 1st May 2024

Best advice given when your backs to the wall, sorte...

Best advice given when your backs to the wall, sorted everything out for me and my wife. Big weight off my shoulders you can get back to some sort of normality and not having to worry who’s going to knock at the door next. Reviewed on: 1st May 2024

Very understanding and helpful.

Very understanding and helpful. Bucket loads of empathy and no judgement from any of the customer agents. Really easy to use account section online and always there to help and explain any questions or concerns. Reviewed on: 1st May 2024

So glad I contacted stepchange, I was drowning in de...

So glad I contacted stepchange, I was drowning in debt and under so much pressure with the repayments but they helped me consolidate all my debts into a reasonable monthly payment and now I’m half way paying it all off and being debt free! They are so understanding and helpful! Reviewed on: 1st May 2024

I got into financial difficulties many years and tha...

I got into financial difficulties many years and thankfully a bank suggested Debt Change and I'm grateful they did . I was in dire straits and found charity that helped me beyond belief. I have had ups and downs since but kept them informed all the way and can't praise them enough . Reviewed on: 1st May 2024

Always willing to listen and hekp

Always willing to listen and hekp Reviewed on: 1st May 2024

Amazing step change

Very helpful sincere team who put my mind at rest from the word go. So happy with my outcome Reviewed on: 1st May 2024

i need help

handle my case with care and very friendly service Reviewed on: 1st May 2024

They are very helpful and give you good advice keep...

They are very helpful and give you good advice keep you up to date. They have helped such and don't have worry as they handle all my debts Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt advice
from My Debt Plan 4.85 from 373 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub