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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic service

Always helpful and understanding. Great support and very informative. Fantastic customer service. Reviewed on: 2nd May 2024

Incredible service, life changing.

I had my life back and severe depression began to ease within months, after they took control and supported me with a debt management plan, and wrote to my creditors, it is an amazing service, and has probably saved many lives, or at the very least helped people like myself to get my life back. Reviewed on: 2nd May 2024

They ease the burden of debt with great help.

They ease the burden of debt with great help. Good communication throughout.Always ready to help Reviewed on: 2nd May 2024

A light at the end of the very dark tunnel

You have always been there for me even when I mess up. Helpful kind good advice. Reviewed on: 2nd May 2024

Excellent service and really help when i had issues

Excellent service and really help when i had issues Reviewed on: 2nd May 2024

StepChange is like a dolphin that saves you..

StepChange is like a dolphin that saves you from the sharks. And, they render so much help without expecting anything in return. Rare gem! Reviewed on: 2nd May 2024

StepChange has changed my life.

StepChange has changed my life... for the better. Took away all the pressure and makes life affordable again. Real people at the end of the line if you need to talk or have any questions Reviewed on: 2nd May 2024

StepChange helped me reset my personal finances

StepChange have managed my debt efficiently. They explained how debt management worked, and helped me deal with the many and various demands I have received from creditors. It is a very good service and I would recommend it to anyone with debt issues Reviewed on: 2nd May 2024

Exceptional service from Stepchange

I approached Stepchange as a last resort when needing expert advice on debt management. I wasn't aware of the services they provided and was delighted when they put together a solution, enabling me to live stress free whilst paying off my debts. Reviewed on: 2nd May 2024

Life changing support

Professional, supportive and life changing service Reviewed on: 2nd May 2024

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