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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,751 reviews, last reviewed 13th May 2026
97900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026
Simon H's avatar
Simon H

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Help with debt

5
I have used stepchange as my finances got out of control. They have been amazing. I was very anxious but they took all the worry off me and helped me every step of the way. Very patient and absolutely lovely to deal with Reviewed on: 26th August 2023
Angela Goss's avatar
Angela Goss

Excellent service

5
Help me so well and took that pressure away from me in ten to fifteen minutes of talking to them I would tell anyone to get in touch with stepchance absolutely excellent service x Reviewed on: 23rd August 2023
Adrian Curran 's avatar
Adrian Curran

No judgement just support and guidance throughout

5
I dont usually write reviews but I felt I had to communicate somewhere how amazing the people I've been in contact with in this company have been. I was devasted and embarrassed for ending up in a situation that had lead me to get an IVA. The people who I spoke with are lovely, calm, understanding and made me feel better about my situation when I would get upset over it when going through the process. They are easy to talk to over the phone for any queries or problems. Not once have I felt judged. It is very daunting sometimes having this on my file but a recent conversation has just made me feel more at ease and they arent just a debt company they really are there to help and guide you. So thank you to anyone who has helped me the way you help really does go along way. Reviewed on: 18th August 2023
Shannen's avatar
Shannen

Sharon in your Cardiff Office

5
Hello. I would like to say a very huge thank you to Step Change and all that you are doing to assist people in financial difficulty at this time. I was very pleased to receive professional, clear and expert advice from your advisor Sharon in your Cardiff Office. She took her time to explain my options and provide advice that is practicable and well able to manage my difficult situation. Thank you Sharon and thank you again, Step Change. Reviewed on: 15th August 2023
Howard Douglas's avatar
Howard Douglas

5 out of 5 stars

5
They are the best advicers with issues dealing with debts Reviewed on: 12th August 2023
Johnson Chishimba 's avatar
Johnson Chishimba

Great service, advice and support for many years

5
I am so glad i changed to step change some years ago. I appreciate the free advice, support and guidance over the years. Thank God for all the help. Reviewed on: 12th August 2023
Ayo's avatar
Ayo

Helping me out to pay debts

4
Has helped us out of financial difficulties during cost of living hikes. Deals with other agencies for you and releaves some stress Reviewed on: 11th August 2023
LJ's avatar
LJ

Friendly and helpful

5
They help me sort out many creditors and get my life back on track thank you stepchange Reviewed on: 11th August 2023
Martin's avatar
Martin

Great customer service

5
I was scared of calling up but wish I'd done it well before now but it not to late I'm getting all the help I need Reviewed on: 10th August 2023
Sharon's avatar
Sharon

Excellent service

5
Very easy to use, contact very helpful individuals Reviewed on: 10th August 2023
alan aylott's avatar
alan aylott

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