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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I was in a financially critical position and being h...

I was in a financially critical position and being hassled by companies and my bank, plus rent arrears. It was becoming extremely detrimental to my mental health, exacerbating my PTSD and inducing suicidal thoughts. Contacting Step Change was a godsend, I felt the pressure lift off my shoulders almost immediatly. Reviewed on: 2nd May 2024

My lifeline

StepChange were non judgemental when I made contact and I felt I could discuss my debt in confidence.. StepChangee were my advocate and negotiated with my creditors a regular monthly payments that I could maintain.. Yearly reviews of my finances and an end date to be debt free helped motivate me to keep my payments up. Every time a payment was taken I felt relief. I knew there was also emotional and practical support if I needed it by just calling the advisor.. Reviewed on: 2nd May 2024

I was in a difficult situation Financially because o...

I was in a difficult situation Financially because of the pandemic and Step Change have helped me without them I don’t know where I’d be today So I can’t thank them enough, and I highly recommend them to anyone in financial difficulties Reviewed on: 2nd May 2024

Overwhelmed with debt.

I was overwhelmed with debt and the interest being added to it every month meant it was going to take forever to pay it all off. Enter Stepchange, who took the weight off my shoulders, organised a repayment schedule with all my creditors and, most importantly, stopped the interest being added to my debt. I was debt free after 2-3 years of repayments and again able to rebuild my credit rating. Don't even think about using Stepchange, just DO IT!. Reviewed on: 2nd May 2024

I've been using stepchange for a while now and the r...

I've been using stepchange for a while now and the relief I get from knowing that I don't have to deal with my creditors is just so reassuring I have no stress because I pay each month by direct debit to stepchange and they do the rest. Reviewed on: 2nd May 2024

...very helpful

Very helpful , they manage my debt , very professional Reviewed on: 2nd May 2024

Solves every query/issue instantly!

Solves every query/issue instantly! Stress free rest assured! Reviewed on: 2nd May 2024

I was struggling a lot before I got in touch with St...

I was struggling a lot before I got in touch with Stepchange. From the very start everyone I spoke to was very friendly and put me at ease, at last I could see a solution. Never once did I feel judged Reviewed on: 2nd May 2024

Very helpful and and professional staff.

Very helpful and and professional staff.Genuinely trained to help people in need. Reviewed on: 2nd May 2024

One payment instead of 4 is so much easier.

One payment instead of 4 is so much easier. They only ask for money you have spare to pay off your debts. Reviewed on: 2nd May 2024

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