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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16752 reviews)

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4.95

Based on 16,752 reviews, last reviewed 14th May 2026

97950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I now feel in control I now feel in control. StepChange has taken all the pressure and uncertainty away from debt management. Such an easy, straightforward process. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16752)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Breathing space and more

Very helpful straight forward and not condescending in any way. They keep you updated at all times Reviewed on: 17th July 2023

Totally satisfied

Really helpful and pleasant at such a difficult time for me Reviewed on: 17th July 2023

after feeling very stressed due to finacial difficulty I turned to step change for help

not knowing where to go for help, I was told about Step Change I was very law and poorly not knowing which way to turn the staff are amazing and always try to put me at ease. I am so grateful to step change for their continued support. Reviewed on: 17th July 2023

Once upon a time.

This story is about acknowledging and overcoming your debt. A journey when all the odds are against you but with StepChange as a companion you will only ever better yourself and strive to be free… Reviewed on: 17th July 2023

Dmp

Excellent service sympathetic and very helpful. Was so glad I called them took the weight of the world off my shoulders. Reviewed on: 17th July 2023

Life Saving Company

Step Change has changed and saved my life! They were all extremely kind, helpful and understanding with all my dealings, never judged me and always made me feel safe in sharing very sensitive information. They all deserve a medal! Can not recommend them enough! Thank you, thank you, thank you!! Reviewed on: 17th July 2023

Amazing

StepChange helped me when things got tough and I couldn’t see a way out. They took the pressure off and reduced my outgoings by more than half. Every person I speak to is amazing, if I have a question they explain everything in detail. I can’t recommend them enough to people struggling. Reviewed on: 17th July 2023

Fair and straightforward

Step change we're there for us in a desperate time of need, it was very simple to set up, and they were fair to us and our creditors Very friendly and understanding staff Reviewed on: 16th July 2023

Perfect

Helped me a great deal every single advisor was polite and helpful couldn’t of asked for more a huge relief and no judgement definelty recommend Reviewed on: 16th July 2023

I needed help

It was a very difficult time for me I had lost my wife and still feel the loss even now. Step Change helped me to start coping again. Reviewed on: 16th July 2023

Alternative products

Debt solutions (discontinued)
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