Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

View other StepChange products

4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The staff are always friendly and helpful.

The staff are always friendly and helpful. I have always had a good experience whenever I've contacted them. Yes, I would recommend StepChange Reviewed on: 1st May 2024

Amazing!!

Just amazing helped me massively. Didn't think I could get out of this debt until I found stepchange Reviewed on: 1st May 2024

Stepchange helped me get my life back on track and g...

Stepchange helped me get my life back on track and gave me all the support I needed. Reviewed on: 1st May 2024

I was struggling extremely bad and went onto frustra...

I was struggling extremely bad and went onto frustration as I had so much of debt and stepchange helped me to come out of financial stress and gave me the freedom. They took over everything and I found my best solution here with them Reviewed on: 1st May 2024

Staff at stepchange

They’re very helpful and friendly people Reviewed on: 1st May 2024

StepChange helping me out of debt

StepChange have been a lifeline in providing support and helping to manage my way out debt having been the victim of online fraud. I would certainly recommend to anyone who is facing difficulties with managing a debt problem Reviewed on: 1st May 2024

Very profesional, very caring, easy to talk to, empa...

Very profesional, very caring, easy to talk to, empathetic reaction to your problem. Has the ability to create a calm discussion white the client is very stressed. I know. I was a stressed client. I don't know what I would have done if StepChange didn't exist. Reviewed on: 1st May 2024

Best place to get in-depth advise.

I had few telephone conversations that were in depth and step change helped me through all the questions I had. Very thorough in their answers and very helpful. Reviewed on: 1st May 2024

A couple of years ago I found my self out of work be...

A couple of years ago I found my self out of work because of Ill health, my health is deteriorating, I was worried sick had no way of paying my debts and I was becoming so depressed it was terrifying. Step change have been absolutely marvellous from the moment I contacted them , explained my situation and they got the ball rolling , they determined an amount I could pay without causing me further hardship, I get regular statements , and they are easy to contact if need be, either by phone or online. They really are there for you, every step of the way , cannot praise them enough Reviewed on: 1st May 2024

From the off step change have been extremely communi...

From the off step change have been extremely communicative and have answered any questions or concerns I have had so promptly. I now have money each month just for the basics which I was previously struggling with. I would highly recommend step change to anyone ◡̈ Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub