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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great service and usability

I have been using step change for a number of years to help manage my debt. They are really helpfull and have simple systems to use. I would recommend them to anyone needed these services. Reviewed on: 13th July 2023

I was desperate

Stepchange literally changed my life. They were amazing & literally I could feel the stress just being lifted. Would definitely recommend Reviewed on: 13th July 2023

Helpful and supportive

Step change helped me when I was at my lowest point, I’ve had to have time of work due to ill health recently and wasn’t being paid, so got myself into more and more debt, step change came at the right time and were helpful and very supportive. Thank you. Reviewed on: 13th July 2023

Very helpful and easy to set up!

I needed to sort my debts out and after seeing Stepchange on the Martin Lewis website, I got in touch. Very easy system and with it also being a charity, genuinely there to help Reviewed on: 13th July 2023

From start to finish Step Change changed my life.

I was made to feel at ease working out my financial plan and talking me through all the different processes,so I could make informed choices. Reviewed on: 13th July 2023

Peace of mind

Understanding staff very approachable and did feel judged, step change done exactly what they said no false promises and gave me peace of mind Reviewed on: 13th July 2023

A very helpful and professional service

Step Change is a company that's helped me with my debt management and have been a great help from the start. Every person I spoke to throughout the process were polite and understanding; I had my doubts at first but getting help and advice regarding debts has made life a little easier day to day. I would strongly recommend using Step Change if there are any issues with one's debt. Reviewed on: 13th July 2023

Weight of our shoulders

Step change are an understanding company who have helped with our debt problems they don't want to know why it happened but gave us the help and guidance we needed to sort out a plan to get our problems under control and make a monthly payment to satisfy our creditors. First class service can not fault it Thank you Steph change from the bottom of our hearts Reviewed on: 13th July 2023

Helpful, supportive.

I contacted step change because my circumstances changed and I was really struggling to manage everything. I get supported for day 1, helpful and understanding staff made me feel confident and less stressed and anxious. My debt is now manageable and I know it will be paid back. I have phoned and the staff are all amazing. Couldn’t thank them enough. Reviewed on: 13th July 2023

A solution when I thought there wasn't one

Step change offed help when I thought I was in a situation that had no solution. They were extremely helpful, understanding, patient, none judging, and created a solution for my financial car crash I'd found myself in. I am now able to Repay my debts in an affordable manner that was tailored to my needs and removed the stress of debt allowing me to getbon with my life. Reviewed on: 13th July 2023

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