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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16765 reviews)

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4.95

Based on 16,765 reviews, last reviewed 14th May 2026

98550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step ahead of the rest. I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16765)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Change my life

Can now relax a little more with there help Reviewed on: 13th July 2023

Excellent service and not judgemental

Service was excellent with a dept plan in place which I could manage it very reassuring and kind Reviewed on: 13th July 2023

Relief

This charity is so helpful. Debt is frowned upon and hard to escape for the majority of households. When you speak to them they’re just human beings wanting to help people in crisis. They put you at ease and help find the solution for each individual. Amazing! No more sleepless nights and worries. Thank you Step change you’ve taken so much stress away Reviewed on: 13th July 2023

Life changing debt advice

I can only describe the step change service as life changing. At a time where things were extremely difficult it was good to know that there is this level of help. Every single person I spoke to gave me the best advice plus really understood and help reduce my stress levels. Thank you Step Change Reviewed on: 13th July 2023

Absolutely Life Changing

Thanks to the service, professionalism, and caring staff at StepChange, I finally feel in control of my debts and my finances and can honestly say that they have change my life for the better. I would recommend them to anyone struggling with debts, they make the whole process so simple and straightforward. Life gets in the way, and they understand that things might change but they are always happy to adapt and help. Reviewed on: 13th July 2023

Great advice

I was told about step change by a friend and when I contacted them I got very good advice and they are now helping me with a DMP to help me with dealing with my finances. Reviewed on: 13th July 2023

literally changed my life

I felt like I was literally drowning, money constantly on my mind and felt absolutely overwhelmed. went on to step change website entered all my information and within a couple of hours had a plan to pay back everything I owed within 5 years . I had the best nights sleep that night and it has been seemless since I can't praise them enough Reviewed on: 13th July 2023

The greatest debt charity ever!!

I have been struggling with my finances ever since I was in university and stupidly took out many payday loans that even now I’m struggling to pay back! Being a single mum, with a very small income, this charity is helping me on my way to becoming debt free which is a huge relief of my shoulders and allows me to focus and give my time to my family! Thank you StepChange! Reviewed on: 13th July 2023

Life savers!

I was in such a bad place financially, although myself and my husband both work, the change in the financial climate has caused us to struggle to make ends meet, we have 4 children to provide for and we were struggling to put food on the table let alone paying our debts. We could comfortably afford them before, then all of a sudden we couldn’t even afford to make our minimum payments. It was such a stressful time, neither of us were sleeping and it had an effect on our health, then I got in contact with StepChange. I was put at ease straight away. I was reassured that there was a way out of the debt and I honestly felt like I could breathe again. I have spoken with advisers who were wonderful, but I have also used the website which was so easy and straightforward. I would recommend StepChange to anyone who just needs to breathe again. Reviewed on: 13th July 2023

Literally saved my life

Although I was lucky enough to keep my job during covid, at the height of the pandemic it was too dangerous health wise for me to do my full duties which meant taking a cut in pay, my debts started to grow and Stepchange was there to deal with everything. Then after covid I had to take a cut in salary to keep my job. Stepchange literally saved my life. I don’t want to think about what could have happened to me if they hadn’t Reviewed on: 13th July 2023

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