Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

An invaluable service...

This is an invaluable service and gives significant reassurance when times are tough. It’s a chance to get some financial control back with a credible organisation. Reviewed on: 1st May 2024

Stepchange have been fantastic.

Stepchange have been fantastic. Really supportive colleagues all the way through, giving good information to allow me to make the right decision for myself. Regular updates and statements are great, but I also really value being driven to do regular financial reviews too - really keeps on top of any changes so I don't find myself absorbing them and leaving myself short, or as in case lately not missing the opportunity to end the DMP early by contributing more. Reviewed on: 1st May 2024

I came to Stepchange .

I came to Stepchange . Because we were finding it very hard to cope, I was advised to contact them. They helped to put us on the right track. We pay Set Amount per month I dealt with them on the phone they were fantastic. They were very helpful and very polite and they’re very easy to talk to you. If you Need help. don’t be frightened to contact them all the staff are very professional and friendly they will sort out everything for you Reviewed on: 1st May 2024

Great friendly company

They have been helpful from day one. Listen to you very closely and offer you the best solutions. Always happy to help when you need them. Contact you regular to make sure you are managing things. Website easy to use to keep a check on your debt. Reviewed on: 1st May 2024

Easy enough to setup on line.

Easy enough to setup on line. Have had a few issues with debtors and payments not going through. I’ve had to keep an eye on things and make sure it’s being paid. Reviewed on: 1st May 2024

Always good service.

Always good service. Issues handled promptly and efficiently. Reviewed on: 1st May 2024

Life changing.

Everyone connected with StepChange needs to be thanked massively. They literally do Life Changing works. Thankyou Reviewed on: 1st May 2024

Best move I ever made.

Best move I ever made. After being in debt for years I was finally persuaded to take action. Now I see my debts getting smaller by the month and will be debt free in the next year. Great service, easy to set up and a big weight off my mind. Reviewed on: 1st May 2024

I was victim of a financial scam.

I was victim of a financial scam with devastating consequences. StepChange gave me a way forward which gave me hope and peace of mind, helping me to navigate through a traumatic period of time in my life. They continue to support me. Reviewed on: 1st May 2024

Always helpful and kind never judgemental and really...

Always helpful and kind never judgemental and really put you first Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub