Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

View other StepChange products

4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Non judgemental

The staff were so non judgemental I felt so ashamed and they helped me make a plan and let me see a future. This service has literally saved my life I wish I had done this year's ago. Reviewed on: 13th July 2023

amazing

helped me get in control of finances and now im able to budget my money and has taken the pressure off me. finally able to get in control of my finances Reviewed on: 13th July 2023

Brilliant Service

Can comment step change enough for the care, commitment and altogether professionalism on the way they have supported me in a very difficult time in my life. Ongoing continued help and support with regular updates. Always a friendly voice at the end of the phone. Reviewed on: 13th July 2023

Fantastic

Great company they have helped me alot to sort things out. Very friendly service and great advice from them.. Reviewed on: 13th July 2023

Peace of Mind

Step Change have been a breath of fresh air in a challenging time. They've been so helpful on an ongoing basis, and have helped me to see the light at the end of the tunnel. I feel so much better now that they're assisting me. Reviewed on: 13th July 2023

Amazing service

Amazing service 100% helped me out with my dept before it really got out of hand found all the creditors were fine with my dept plan due to the back up from Step Change best doing it by the book and not putting it off before all the dept letter start arriving .up front but the hard part is admitting to yourself you have a problem but the right help is out there so please contact Step Change first.Be the best thing you will do to have sleepless nights .nothing to be ashamed off to .Thank you Step Change Reviewed on: 13th July 2023

Being able to breathe again

StepChange helped me to gather all my debts into one payment plan that I can afford comfortably whilst giving me the ability to still do the things I can about such as buying gifts and going to the gym. The most incredible part is that this is done completely free of charge so every penny is spent directly on paying off my debts. Reviewed on: 13th July 2023

Definitely recommend

They have been very helpful in getting me sorted Reviewed on: 13th July 2023

Great

Step change is fantastic literally saved my life from the 1st phone call like most people I hid my head in the sand until I was at my wits end phoned step change and they sorted all my debts out to 1 affordable monthly instalments and kept me informed every step of the way definitely recommend this company to other people Reviewed on: 13th July 2023

Life saver

I struggled on for so long and was drowning but step change are amazing ….. they helped me out so much with every little detail and made my debts more manageable. I just wish I had plucked up the courage to ask for help earlier Reviewed on: 13th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub