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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16779 reviews)

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4.95

Based on 16,779 reviews, last reviewed 16th May 2026

99250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt and overall financial help Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16779)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Outstanding

Stepchange have honestly saved me. I was in such an awful financial situation with no idea what to do. They broke everything down for me and arranged repayments on my behalf. I no longer carry the weight of financial burden and have everything in place to repay what I owe. They truelly are an amazing charity. Reviewed on: 13th July 2023

Very helpful and thorough

Hi I'm Michael England I have been in crisis over the past years with many problems and I owed money out to three different lenders. My mental health is very poor at the moment and this all was causing me lots of stress. I've become depressed, suicidal and I self harm my wife divorced last year who h caused even more stress. I contacted step change whilst in a rehab for trauma and they were very helpful and guided me well through the whole process even though I was depressed, traumatised and my moods were all over the place. It was a great weight of pressure lifted from me and now I continue to become hopefully much better over the next months or years and then get back into work and regain a normal life I hope. Thankyou to all who helped me at step changes and I'd recommend them to anyone I know. Reviewed on: 13th July 2023

Helped with peace of mind to manage by debt

I had extensive debts that I needed help to get to a position to manage with my creditors. Step change have been great in helping me and dealing with all my creditors to get agreement on repayment plan. I have peace of mind now knowing my debts are on track to be repaid. I could not have achieved this without them. Reviewed on: 13th July 2023

Thank you!!

Step change have been brilliant and have helped eased my anxiety around my finances. Reviewed on: 13th July 2023

Thank you

I don't know where I'd be without their help. I was at my lowest until I found Step change. You have puy my mind at ease and took so much worry off my shoulders. I am by no means anywhere at the end but slowly getting my life in order Reviewed on: 13th July 2023

Excellent service !

This was the best choice I've made regarding my debt. Everyone I spoke too were really helpful, patient & understanding of my situation. And they never judged me. Thanks to step change I am now on the road to clearing all my debts. Thank you to all staff for your help. Amazing! Reviewed on: 13th July 2023

Step change changed my life and helped me pay all my debt

Amazing customer assistance over the phone, positive and attentive staff who really go above and Beyond to make things as easy as possible for you Thanks so much Reviewed on: 13th July 2023

Excellent service

I had parted from my long term marriage, an was left to sort out all the debt my husband had accumulated, so was under so much stress, I got in touch with step change, they were amazing helping we get all my creditors in one place, an creating a debt plan to suit my low income, thank you so much, you deserve some credit for all you do. Reviewed on: 13th July 2023

Saved my home

I unexpectedly became ill and I had to reduce my work hours. I could have lost my home if it weren't for Step Change (and to be fair, the understanding of Marks and Spencer Money). I live alone and I was terrified about my future. Step Change genuinely saved me. I can't thank them enough. Reviewed on: 13th July 2023

Relief

Speaking to stepchange literally changed my life. They offered me reassurance, were non judgemental and so helpful. Reviewed on: 13th July 2023

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