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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Staff really helpful and discussed options

Staff really helpful and discussed options Reviewed on: 27th May 2026

Best and helpful

Stepchange was so helpful and non judgemental I highly Recommend them. Reviewed on: 27th May 2026

I was in a dark place

I was in a dark place and without their help and support I’m not sure what would have become of me. Thanks to them they have helped me slowly get my life back. Reviewed on: 27th May 2026

Excellent service 5 stars

Excellent service from start to finish Reviewed on: 27th May 2026

The last lady I spoke to was so helpful and reassuri...

The last lady I spoke to was so helpful and reassuring and took the worry away from me. Reviewed on: 27th May 2026

Brilliant debt advice

Absolutely amazing debt advice charity, which helps reduce the anxiety surrounding money problems and may even save some people's lives. Thank you. Reviewed on: 27th May 2026

Always easy to talk to , staff very helpful

Always easy to talk to , staff very helpful Reviewed on: 27th May 2026

Keeping in control

With the help of StepChange we were able to make regular monthly payments to our creditors within our budget. StepChange brought back light at the end of the debt tunnel, which we thought we’d never see again. Reviewed on: 27th May 2026

When my husband passed away unexpectedly I got in to...

When my husband passed away unexpectedly I got in touch with StepChange because I didn’t know how I was going to sort out my finances. I couldn’t see a way of paying off all the debt we had. They took time to go over everything and worked out the best possible solution for myself. It’s like a weight is lifted off my shoulders. Now I sleep easier knowing that debt collectors will not be at my door. Reviewed on: 27th May 2026

Excellent Service provider throught my whole experie...

Excellent Service provider throught my whole experience with stepchange Reviewed on: 27th May 2026

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