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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16796 reviews)

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4.95

Based on 16,796 reviews, last reviewed 18th May 2026

100050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help needed From the start of my dilemma they have helped sort my debt into manageable amounts, and always listen with a sympathetic ear Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16796)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Amazing

Thanks to stepchange I am able to breathe easier without worrying about debt especially how badly the cost of living has had on everyone, the people I have spoken to were very helpful, compassionate and I am so greatful to them for helping me, we need more amazing people like the ones who work here. Thank you. Highly recommended. Keep up the good work. Reviewed on: 13th July 2023

Kind, helpful, listen

They was very helpful they listen, and out me on the right path would recommend anyone in money worry just talk to these people thank you xx Reviewed on: 13th July 2023

The go to debt management charity

I not going to pretend doing all the administrative work to assess the level of your debts is easy, but once that out of the way, step change talk you through all the possible options, what best for you and best of all implement the plan, a truly exceptional service, can’t recommend it highly enough Reviewed on: 13th July 2023

Debt helper

The best support,customer care and advise. Reviewed on: 13th July 2023

Amazing service

Amazing service from start to finish. Daunting time for us all and the whole team at Step Change showed empathy and understanding to our personal circumstances and helped us every step of the way to get control of our life financially. They will never know how much this meant to us. Keep up the good work, you are amazing. Reviewed on: 13th July 2023

Life is now worth living

I was struggling so much not knowing where to turn. My life was not a life it was just fear and worry. I plucked up courage to get in touch with stepchange. They helped me straight away. The relief was unreal. I can breath again knowing my bills are being paid with the amount I can afford. Thank you stepchange Reviewed on: 13th July 2023

The Best

Absolutely wonderful don’t know what l would have done without them can’t thank them enough Reviewed on: 13th July 2023

Fantastic service

Step change took away a dark cloud hanging over me..with their helpful team and advice.,I can never thank them enough for all of their help. Reviewed on: 13th July 2023

Excellent

Excellent service,friendly helpful staff Reviewed on: 13th July 2023

Amazing service by amazing people.

I would just like to say how amazingly helpful Step Change have been to my wife and I. My wife was diagnosed with breast cancer February 2023. With this we had to accept the poor financial situation we were in.From start to finish Step Change have been great.They explained everything and we’re patient and sympathetic with our predicament. I wouldn’t hesitate to recommend Step Change to anyone experiencing financial difficulties,like us. Very best,Joseph and Dawn Smith Reviewed on: 12th July 2023

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