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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16790 reviews)

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4.95

Based on 16,790 reviews, last reviewed 17th May 2026

99750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange are alway helpfull, they are always happy... Stepchange are alway helpfull, they are always happy to sort out your issues Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16790)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Faultless & So Helpful

Step-Change have been amazing to deal with. From the start they have helped make a very difficult & stressful time easier to manage. Their advice and communication is superb and I can't thank them enough for helping us navigate some tricky financial times. Reviewed on: 11th July 2023

Makes me feel at ease

I have used StepChange for the last year and they have been great. They are great at communicating and have helped me relieve my anxieties. I'd recommend them to everyone I know. Reviewed on: 11th July 2023

I recommend it to anyone who has money problems.

At the beginning of cooperation, I was skeptical about helping with my debts, but when I decided to cooperate, I quickly found out that it is a professional company and will help solve my problem. Professional service and very easy communication. My rating 10/10. 100% recommend to everyone. Reviewed on: 11th July 2023

Understanding and compassion, customer service agents.

When drowning under the weight of payday loans, which I thought was a good idea at the time, something to help prop up life during lock down, due to reduced hours, and existing credit cards and bills to pay etc!!! I quickly became unstuck fast, overwhelmed with stress and anxiety, I really didn’t have a clue what to do, apart from sink in the quicksand or cost of living quagmire!! that I found myself stuck in. Luckily, a friend suggested using this service, I’m so glad I did, I was chasing my tail getting nowhere fast, well apart from into more debt. I finally feel like the weight has been lifted off my shoulders, I’m less stressed and so grateful for the help from the step change advisers and the service you have to offer. I’d 100% recommend using this service to anyone who needs help to become unstuck. Its not a scam, no hidden costs or cowboys trying to talk you into something that could make matters worse. The debt management plan I set up has turned this issue around for me.. Thank you so much. N.S Reviewed on: 11th July 2023

Debt management

Great company took a big weight off my shoulders Reviewed on: 11th July 2023

Saved from sinking

Faced with a mounting debt spiral with constant stress. Step change treated me with respect and fairness and came up with a DMP that fit my budget and is helping me back on track. Reviewed on: 10th July 2023

I still can't believe companies like this exist!

When I got to my lowest moment financially, I'm so glad I found StepChange online. It wasn't until I started to be honest with my creditors about my situation that they recommended me to StepChange and I was pleased to say they're already helping me, and I'm on my way to setting up my DMP. The service I've received has been incredible, treating me as an individual rather than a number. I feel very lucky that StepChange was able to offer me help with their influence across the industry, it's honestly turned my life around. Thank you so much! Reviewed on: 10th July 2023

Excellent advice and practical solutions tailor made for me

With the cost of living escalating and my personal circumstances changing incredibly fast I needed advice to get perspective and not feel as though I was going to drown in silence. Step Change talked me through many things and helped me to see a way forward and practical and realistic solutions to allay my fears and stay in financial control. The fact they evaluate and ask for feedback is good and means they are always listening to clients - customers. Reviewed on: 10th July 2023

Brilliant

Really good help and advice during a really difficult time. They were friendly and so helpful. I've never looked back Reviewed on: 10th July 2023

Million stars

Step change helped me in more ways than just debt management. I am a very proud and stubborn man that refuses help from anyone, from my first call to finalising my dmp the customer service was at the highest level. I could not ask for a more helpful and kind organisation, I have and will continue to recommend to anyone that are in the same situation I was in. Because of all the team I can actually start to consider actually getting married to my fiancé and it not just be a dream that would never happen. Reviewed on: 10th July 2023

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