Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

View other StepChange products

4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic Service all round

Very happy with their performance and service to me will recommend to others too really helpful understanding towards customer needs !! Thank you and an excellent debt Charity to work with at all times Best Wishes Reviewed on: 8th July 2023

Step Change

Would thoroughly recommend, easy to contact, lovely and more importantly knowledgeable, helpful people. They have helped me so much without judging. Reviewed on: 8th July 2023

Lifesavingly helpful - got me out of a long-term hole

Very easy to talk to, straight forward, made difficult situation manageable. Advice was detailed and once I'd made the decision which option to take it was quick and easy to manage. I'm going to be paying off debts for a long time but step change have helped me get started after years of not dealing with. It. I'm very grateful thanks. Reviewed on: 8th July 2023

Financial heroes

They literally saved me from credit death. I tried many other companies but they were not transparent. All they were doing is to put my monthly payments higher even though I couldn't afford. Reviewed on: 8th July 2023

A light at the end of a deep tunnel

When you have got yourself to a point when you dont know where to turn. The banks just let you borrow and borrow. I see an advert for Stepchange and wonder if they can help. Can i stop worrying about not be able to pay my debt. I know i have spent it but wanting to pay it back. There was no way i could afford the payments so i would recommend getting in touch with them. I can breath now knowing im getting the help i needed. Reviewed on: 8th July 2023

Fantastic support

Step change have been supportive, understanding and very simple for me to reach out to for help. Reviewed on: 8th July 2023

Supportive

Very supportive and empathetic team..Good listening skills and considers your emotional state during the difficult times and really comes to your level to advise and provide appropriate service that will suit your needs Reviewed on: 8th July 2023

MRS

IT,S THE BEST THING I HAVE DONE.I WOULD NOT BE HERE TODAY WITH OUT THEM.NOTHING TO MUCH TROUBLE Reviewed on: 8th July 2023

Honest straightforward advice

Having finally asked for help with my finances. I was pleasantly surprised at how helpful and non judgemental this company are. They give practical advice and start assisting you straight away. I wish I'd contacted them sooner. Reviewed on: 8th July 2023

Wonderful

Stepchange give us a big support with our debts. We are very happy with their help and support. Thanks for all. Reviewed on: 8th July 2023

Alternative products

Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews
Debt advice
from Money Wellness 4.92 from 5709 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub