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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

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4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Financial heroes

They literally saved me from credit death. I tried many other companies but they were not transparent. All they were doing is to put my monthly payments higher even though I couldn't afford. Reviewed on: 8th July 2023

A light at the end of a deep tunnel

When you have got yourself to a point when you dont know where to turn. The banks just let you borrow and borrow. I see an advert for Stepchange and wonder if they can help. Can i stop worrying about not be able to pay my debt. I know i have spent it but wanting to pay it back. There was no way i could afford the payments so i would recommend getting in touch with them. I can breath now knowing im getting the help i needed. Reviewed on: 8th July 2023

Fantastic support

Step change have been supportive, understanding and very simple for me to reach out to for help. Reviewed on: 8th July 2023

Supportive

Very supportive and empathetic team..Good listening skills and considers your emotional state during the difficult times and really comes to your level to advise and provide appropriate service that will suit your needs Reviewed on: 8th July 2023

MRS

IT,S THE BEST THING I HAVE DONE.I WOULD NOT BE HERE TODAY WITH OUT THEM.NOTHING TO MUCH TROUBLE Reviewed on: 8th July 2023

Honest straightforward advice

Having finally asked for help with my finances. I was pleasantly surprised at how helpful and non judgemental this company are. They give practical advice and start assisting you straight away. I wish I'd contacted them sooner. Reviewed on: 8th July 2023

Wonderful

Stepchange give us a big support with our debts. We are very happy with their help and support. Thanks for all. Reviewed on: 8th July 2023

Amazing service

My situation had changed regarding my job and when I needed help & support to manage my debts Step change was there to assist me. From the moment I contacted them to this very day they have always been professional & courteous to me at all times. I would highly recommend to anybody to contact Step change for help. Reviewed on: 8th July 2023

Best advice

StepChange gave a very good advice in managing my debt. Reviewed on: 8th July 2023

Stepchange took my worries away

I did not hope to be able to reduce my debt, but StepChange have given me the knowledge and professional support to do just that. In 1 year my debt has neatly halved already. Reviewed on: 8th July 2023

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