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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Life changing!

Very helpful and very understanding. Can't recommend enough if you find yourself in a mess! Massively changed my life for the better. Reviewed on: 8th July 2023

Helping me to sort out my Debt Problems after being scammed

i was scammed twice last year which was awful and it badly affected my confidence. Since then I have spent hours and hours on the phone to my bank and Credit Card companies and other related organisations. I took the advice of my bank and contacted Step Change who have been very kind helpful and considerate as they took me through all the options open to me. I am now completing my budget to enable me to continue with a DMP. Without their help I really do not know what I would have done. This has been the worst experience of my life and I am getting through it but I know I could not have done that without the ongoing help and support of Step Change. They are a remarkable organisation and I am most grateful to them for their help. Reviewed on: 8th July 2023

Heros dont always wear capes

I reached out to step change a little over 12 months ago, when frankly I thought I had no chance of seeing any way out of the trouble I had found myself in. They went through all of my debts and came back with suggestions with actions on how to resolve me position. Additionally they reviewed my ingoings and outgoings to help me create a manageable budget whilst also ensuring all of my debtors received payment. Without them, I dread to think where I would be but I can assure you that it wouldn’t be a good place. I’ve a long way to go to be free of this debt but I would openly like to thank the team for there help Reviewed on: 8th July 2023

Great service, free and easy to set up

Was starting to struggle, so contacted step change. They took all my financial information and set up a plan with the company’s . This took a huge weight of my shoulders and made a huge difference week to week managing my debts Reviewed on: 8th July 2023

Amazing company with endless helpful team

Very helpful and quick to respond and deal with your issues and came up with a debt solution quickly. Also listened to all my concerns with an honest heart and gave me good advice and options Reviewed on: 8th July 2023

Help without judgement

Easy to follow processes with wonderful staff who don't judge. They took such a weight from my shoulders. Having their knowledge, support and kindness was just what I needed. Reviewed on: 8th July 2023

Best Debt Company, absolutely fantastic

When you think there is nowhere to turn to or go to Step Change have been an absolute life saver. Fantastic from the moment we got in touch, always on the phone if needed to put our minds at rest and now we can look forward to the future without any worries. Don’t know where we would be without them. Thank you from bottom of our hearts Reviewed on: 8th July 2023

Brilliant

Brilliant service with kind, understanding and knowledgeable staff. I am well on the way to being completed debt free!!! Reviewed on: 8th July 2023

Amazing support

From the initial phone call, to explaining to me the process, to setting up our debt management plan, all and all great! Would highly recommend StepChange to anybody struggling with debt. Reviewed on: 8th July 2023

Great customer service and very simple process

I changed my dmp over to step change and I was very impressed how easy the process is and how helpful they have been throughout the whole process. Also have an easily accessible online service makes it very convenient Reviewed on: 8th July 2023

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