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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16822 reviews)

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4.95

Based on 16,822 reviews, last reviewed 19th May 2026

101300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the word go I have found step change very helpf... From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16822)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Helped me get my life back on track

Step change were amazing from the first contact. They were never judgemental about the financial situation I was in. They set up my debt management plan quickly and kept me updated through the process. I am now on my way to becoming debt free thanks to Step Change Reviewed on: 9th July 2023

Excellent standard of support

Stepchange was a resounding success for me and they made things so easy for me by taking control of my debts and managing and setting up my DMP with no complications Reviewed on: 9th July 2023

Excellent communication and understanding

Very understanding and sympathetic to your situation, didn't feel patronised or shamed, helped me set an affordable amount to repay each month, online app very easy to use to keep check on statements etc, ALWAYS there to help, don't know what I would have done without them Reviewed on: 9th July 2023

Step change gave me hope

I couldn’t fault how much step change eased my financial situation. I would recommend them to anyone who is struggling financially. Reviewed on: 9th July 2023

Don't wait act now!

I buried my head in the sand for such a long time before contacting these guys and it was such a stupid mistake.. They have turned my life around and I'm in a better place than I've ever been.. Thankyou step change.. Reviewed on: 9th July 2023

So helpful

Advisors were courteous and non judgemental when helping me with an extremely worrying time Reviewed on: 9th July 2023

Fantastic caring company

Absolutely 10/10 for service and the staff are so caring. Reviewed on: 9th July 2023

Fantastic

When my autistic daughter lived with a partner she paid money rowards bills only to find on separation he hadn't paid them. We were sick with worry. Step change completely sorted the whole problem and are so helpful every step of the way. We can now sleep at night and are stress free. Thank you step change. Reviewed on: 9th July 2023

Very highly recommended

This charity has been a big help to myself and could be life changing for individuals , I would highly recommend this company. Reviewed on: 9th July 2023

Made me feel like I was not the only one worrying about my dept

Any one I spoke to were so helpful realy helped me sort every thing out Reviewed on: 9th July 2023

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