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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16779 reviews)

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4.95

Based on 16,779 reviews, last reviewed 16th May 2026

99250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt and overall financial help Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16779)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

There when I needed help

They deal with the embarrassment of debt with professionalism , empathy and a clear way forward. This company are amazing to work with and to help those in the darkest of places..... Reviewed on: 8th July 2023

Up hill start!

Recognising you have a debt problem is a massive thing! It was an uphill challenge to admit to myself I was failing! I contacted Step Change and immediately was made to feel at ease and made to feel I had failed! This is a wonderful organisation that I’m sure more people could be helped by if they knew about them! Reviewed on: 8th July 2023

The best support Company

The Step Change Debt Charity will help you and support you all the way through and give you the best advice for a better future. Reviewed on: 8th July 2023

What I think about step change

Step change help me to stand up on my feet and for more people who need a support they financial needs so I will recommend anyone to step change and they will stand by you all the way. Reviewed on: 8th July 2023

Stepchange have helped me so much

When i first contacted stepchange, i was scared and nervos because i didnt know how i would cope with all the debt i had. My debt advisor sat down with me and we went through a budget and agreed that a DRO was my best option so i chose that. It was a very fast turnaround and they kept me informed all the way. Stepchange have also helped me to fix my council tax arrears and have set me up with dmp for my other debt. Would highley reccomend to anyone who needs support with money. By far the best and most caring out there Reviewed on: 7th July 2023

Absolute life savers

They are always friendly, nonjudgmental and most of all effective! Reviewed on: 7th July 2023

Saviour

I was severe depression due lots of debts during Covid because I was made redundant. A friend recommended step change and I got my life again. Thank you so much step change Reviewed on: 7th July 2023

A New Beginning!

After years of difficulty with both physical and mental health, l accrued debt. As l moved home several times without realising it l was hoping...wishing the debt would somehow magically dissolve. Burying my head in the sand..... However at each new address l never settled, the worry and anxiety of these debts wouldn't leave me. My mental health remained poor, l felt guilty? ashamed and scared ALL the time. Finally l realised the discomfort of hiding was worse than the discomfort of facing these problems head on. Step Change were recommended by a Neighbour and it took me months to find the courage to make contact. From the moment l did the man l initially spoke to was totally amazing!!! He dealt with my tears and anxiety with sensitivity and reassurance. I went on to speak to numerous case workers having been alloted a personal reference code. My health diagnoses was taken into account, l was treated with dignity and respect. Once my debts were put together l agreed an affordable payment plan which means in over 2 years my credit will be clear! I walk a couple of inches taller now....my shame has gone and l feel the terrible burden l was carrying has been lifted. The staff at Step Change literally enabled me to start afresh....they made me feel safe and not fear opening letters anymore. The dark days of messages from collection agencies are over. A new beginning!!! Thankyou Step Change....my experience with you has been life changing. Reviewed on: 7th July 2023

Amazing & professional

Step Change team are still supporting & go beyond expectations to support. I was in a bad place & did not know where to turn, with help of Step Change I managed to keep my debts under control Reviewed on: 7th July 2023

Reassuring and Compasionate

Step Change has saved me such anxiety and allowed me to turn my life around. They were reassuring, compassionate and are always on hand whoever required. For anyone that is thinking there is no hope, no support or no one to speak to, you're quite wrong. There is StepChange - that are there every Step of the way to enable you to Change your circumstances Reviewed on: 7th July 2023

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