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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Debt Management

The staff are friendly and very helpful.Have been with them for a few years and I am now able to manage my debt . Reviewed on: 1st May 2024

The best thing I ever did was to join Step...

The best thing I ever did was to join Step Change Reviewed on: 1st May 2024

Step change are the best

They have helped so much they are amazing and so understanding, highly recommend them Reviewed on: 1st May 2024

Keep me informed

After years of using debt management, I have been kept informed and yearly review, to see if you are coping well. Reviewed on: 1st May 2024

I really was at an all time low with the payments an...

I really was at an all time low with the payments and needed help. It's embarrassing to think you have hot yourself into thst situation. But there was no judgement just understanding & some amazing help & advice Reviewed on: 1st May 2024

Following the death of our son due to family problem...

Following the death of our son due to family problems we got into severe debt a few years ago .Whilst chatting on a forum we were advised to check "Step Change" to see how we could be helped. after talking our problems through. we andertook the advice given to us and a very large weight was removed from our worries. the debt reduced slowly without us being pressured by debt collectors The staff at step change are excellent and very understanding. Reviewed on: 1st May 2024

Gave me peace of mind.

Gave me peace of mind. Nice to know that someone is on your side. Reviewed on: 1st May 2024

They have sorted everything out like they said they...

They have sorted everything out like they said they would Reviewed on: 1st May 2024

Pulled out of the abyss

I was in a very horrible financial situation with escalating debts and interests with no solution in sight. I had a significant illness in the family with one my children and over extended myself to get to the solution to her medical problem. After understanding the prognosis, my wife also had to stop working to look after her which left us in a huge mess financially. I had nowhere else to go and no opportunity to even restructure the debts I had. I luckily found Stepchange online and they were a godsend. They have helped me budget, plan and control my debts and I am in a much better place mentally. I am grateful for all the support that was given to me and Stepchange save lives. They definitely saved mine. Reviewed on: 1st May 2024

Step change saved my life ...

Step change saved my life I had no where to turn absolutely amazing and I was not judged Reviewed on: 1st May 2024

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