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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Life saving company

I was so stressed out over my debt until speaking to stepchange who then sorted everything out and literally stopped me from doing something silly. They are superstars and deserve medals Reviewed on: 7th July 2023

saved my life

you were amazing helped me sort oit my debts Reviewed on: 7th July 2023

Easy, quick, no fuss.

Was extremely easy to set up, not even a phone call required. Now I'm paying off my debt in an affordable way. Reviewed on: 7th July 2023

Stepchange company best help for debt and free

I turned to step change after my partner lost his job due to ill health, and as I am a student, we couldn't pay our two loans and one credit card. We were so stressed, and it affected our mental health. I turned to step-change after a friend recommended them. It was so easy to do it online, and a good website to track my progress and regular emails from staff at step-change to keep in touch about the progress. Finally, the DMP was accepted which made me and my partner relieved. Now our mental health is better knowing our debt is being paid, maybe only a little but we will get there someday. Reviewed on: 7th July 2023

Brilliant service

Step change have helped me so much with how to manage my debt. They have contacted everyone I am in debt too and explained the situation. They do not judge you and without their help I don't know what I would have done. Very easy to contact and full forms in. Reviewed on: 7th July 2023

They lifted the weight off my shoulders

I was struggling incredibly with my debt, feeling there was no way out and being stuck in the constant cycle of minimum payments and interest fees. Step change helped me and put all my debts into one single payment, now my cards and loan are locked/closed and I’m on track to becoming debt free. Couldn’t be happier. If you’re thinking about doing it, do it! Reviewed on: 7th July 2023

Excellent !!

Lovely to deal with and put my debt anxiety to rest Reviewed on: 7th July 2023

Piece of mind

Being in debt is an awfully worrying thing. You constantly fret over money, managing it and keeping everyone happy. But at times it's too stressful and you worry about things getting too much to handle. Step Change have helped me by taking the pressure off. I pay them one payment a month and they sort everything else out for me. They give advice when debt collecting agencies are being arsey, demanding and threatening and make you feel reassured that you're doing all you can. Reviewed on: 7th July 2023

Great service

Experience with stepchange.org was quick efficient service and excellent quality of work and friendly customer support Reviewed on: 7th July 2023

Stepchange are fantastic

Been in debts for about 10 years And decided enough was enough so I spoke to stepchange this year Absolutely fantastic Highly recommended The staff who I spoke too When I rang a few times Was fantastic I asked what's best for myself in my situation Was recommended to get a debt relief order Which I went for I was getting worried about debts But stepchange put me at ease Which I am very grateful for I am happy how Looking forward to the future Now my debts have been taken care off So big thanks to stepchange Keep up the good work.. Reviewed on: 7th July 2023

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