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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16782 reviews)

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4.95

Based on 16,782 reviews, last reviewed 16th May 2026

99400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When things looked rock bottom, step change helped m... When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16782)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

SteoChange Debt Management

I got myself into a bit of a pickle with paying my credit cards off, so I contacted StepChange, who helped me every step of the way. They gave me loads of advice on how I can go about paying off my cards, and they saved me going bankrupt. I would recommend to family and friends. Reviewed on: 7th July 2023

Lifesavers

The fact that me and my daughter have seeked advice and support from step change they are amazing in how they make a difference to a person and the positive effect it leaves on the family to start living again. Reviewed on: 7th July 2023

Take the stress out of debt

I was making myself mentally and physically unwell. Trying to cope paying this bill, that bill and working so much and then someone said about Step Change and I can’t thank them enough. I am sleeping now, working less, feel like there is light at the end of the tunnel. Reviewed on: 7th July 2023

Debt management plan

I contacted stepchange due to financial difficulties after becoming disabled after surgery and they were fantastic ,really helpful and put me at ease if I’ve ever needed anything I can either do it on line or pick up the phone but the point is someone polite and helpful is always to hand well done stepchange Reviewed on: 7th July 2023

Very good company

Step change saved me from the stressful debts I had ,am I rally great full Reviewed on: 7th July 2023

Excellent service

Fantastic website, easy to navigate and decide the best course of action, very reassuring to speak to staff personally with setting up my DMP. The stress has gone from my life now. All additional queries dealt with professionally and with empathy. Thank you so much Reviewed on: 7th July 2023

Always there for me

Stepchange provided excellent debt advice - and so much more. They supported me through an extremely difficult part of my life, and made sure I had the right tools in order to deal with my challenges. I cannot thank them enough. They cared. Cared for me on what could have been a much harder journey. Reviewed on: 7th July 2023

Absolutely 100% advice and support

I turned to this service when I realised my debt was over whelming me and really impacting on my depression I felt totally lost and didn’t know what to do The advice support and understanding was immense and helped me to clear my mind and focus on finding a solution to my debt problem Stepchange helped me put a debt management plan together to help me pay back what I owe and they still continue to offer support and advice when ever I need it I have reconnected this service to a friend who like me was struggling with debt Reviewed on: 7th July 2023

Excellent

I was worried each month how i would pay my debt, step change helped me with an affordable plan, absoulutley brilliant, taken all the worry stress away, and im paying my debt of at a comfortable rate, and it will all be paid in a certain amount of time, step change deffinatley the best very happy Reviewed on: 7th July 2023

Excellent friendly down to earth helplp!

I've had excellent advice and customer service, the staff are friendly, knowledgeable and very understanding and flexible. I couldn't fault them at all and I've been with them for over 6 months and needed a lot of assistance and flexibility and nothing has ever been a problem with them helping me out Reviewed on: 7th July 2023

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