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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Life Saving Help

Struggling to make ends meet after my retirement, COVID, Gas and Electric charges etc, etc. I phone Step Change for advice. I was supported right from the start. Advice on which path to take made me feel so much better and the worry ebbed. I have had no issues whatsoever, that Step Change have not been able to listen to and help. Reviewed on: 7th July 2023

Take 1st Step, Change your life.

The staff here are truly amazing, Helped me get back on track after running up debts , very professional and always a call away if needed. I honestly cannot praise their service high enough. Life changing approach to dealing with debts. Reviewed on: 7th July 2023

Amazing

Step change have been absolutely amazing with helping me with a debt management plan really wish I had got in contact sooner. The thought of being judged was too embarrassing but they were extremely helpful and offered the best advice. For the first time in years I don't feel stressed about money worries. Reviewed on: 7th July 2023

Best Decision We Ever Made!!

The people at step change have been very helpful to us after my husband was laid off work and we were unable to make our payments, the information we received was very helpful and easy to fill in, they always ensure that you can afford the monthly repayments. Reviewed on: 7th July 2023

Should have done it sooner

I ended up in a bad way with money, I made a few bad choices and ended up being unable to pay some bills. It affected my family life and my mental health and there seemed to be no way out. A company I owed money to recommended stepchange and after I logged in and went through the process a debt management solution was put in place. I didn’t have to speak to anyone and did it all on line. Once complete I had enough money to live, pay my debt and I could see an end in sight where I could become debt free. Reviewed on: 7th July 2023

StepChange lead by example

StepChange helped me when I was at my lowest point even killing myself looked to be the best way out of debt. However StepChange changed all of that and together we faced my debts. Now I am paying off all of them monthly and my goal of being debt free will be 2029. StepChange are the best at what they do and they don't charge me a penny. Reviewed on: 7th July 2023

Grateful to them

Step Change were so polite and understanding to my circumstance. The process was quick and easy and it feels like a weight is lifted off my shoulders with the debt plan they helped put in place. I'm grateful to them. Reviewed on: 7th July 2023

SteoChange Debt Management

I got myself into a bit of a pickle with paying my credit cards off, so I contacted StepChange, who helped me every step of the way. They gave me loads of advice on how I can go about paying off my cards, and they saved me going bankrupt. I would recommend to family and friends. Reviewed on: 7th July 2023

Lifesavers

The fact that me and my daughter have seeked advice and support from step change they are amazing in how they make a difference to a person and the positive effect it leaves on the family to start living again. Reviewed on: 7th July 2023

Take the stress out of debt

I was making myself mentally and physically unwell. Trying to cope paying this bill, that bill and working so much and then someone said about Step Change and I can’t thank them enough. I am sleeping now, working less, feel like there is light at the end of the tunnel. Reviewed on: 7th July 2023

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