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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

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4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Excellent friendly down to earth helplp!

I've had excellent advice and customer service, the staff are friendly, knowledgeable and very understanding and flexible. I couldn't fault them at all and I've been with them for over 6 months and needed a lot of assistance and flexibility and nothing has ever been a problem with them helping me out Reviewed on: 7th July 2023

Excellent advice and helpful!

Professional, empathetic complete helpfulness and honesty! The whole team who was involved in ‘sorting me out’ - definitely could not have done it without them, so friendly, understanding and truly supportive. Would and will always recommend! Reviewed on: 7th July 2023

Very Helpful and Easy to Proceed

Very helpful sorting one monthly payment from me to pay my debts. My mind has been eased knowing they are there to help. Reviewed on: 7th July 2023

Eased the worry and stress

Contacted StepChange due to debt issues and they have been so professional and helpful. They guide you every step of the way, there when you need them and take the worry and stress out of the situation. They can’t pay your debts for you but they will help you with a plan that helps you pay off your debts within your budget. They talk to your creditors on your behalf, negotiate payments and it stops the stressful letters and phone calls. If you have debt issues, you should definitely talk to StepChange Reviewed on: 7th July 2023

I felt so ashamed at my age to get into debt

Step change made me feel better about myself by being understanding, supportive and sorting out my debt with an affordable plan of action. They took all the worry away from me by consolidating and informing all my debtors. I cannot thank them enough and they were no charges for the exceptional service. I can't thank them enough. Reviewed on: 7th July 2023

Great service

Step change originally helped me to get my debts in order. They were friendly, non-judgemental and very reassuring. They are always helpful when I contact with queries now about my account or have questions regarding debtors. Reviewed on: 7th July 2023

Amazing

Step change are amazing gave me peace of mind when i didnt think there was any solution wish i contacted them much earlier they don't judge very helpful and supportive cant fault them Reviewed on: 7th July 2023

Best Debt Management

Step Change help me before until I debt free. But with this government and cost of living gone up, I am for the second time fall in to debt again. I contract Step Change for help and Step Change put everything on plan. Reviewed on: 7th July 2023

Took a weight off my mind.

I was able to go through all my finances and pay off all my debts in one affordable payment plan. There was no judgement and all staff were polite and very sympathetic. I was so relieved ro finally get my debts in control. Reviewed on: 7th July 2023

Very Helpful

They are very kind and polite, they help you every step of the way. And they would calculate your expenses and sort it out for you. You will have a big relief Reviewed on: 7th July 2023

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