Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16809 reviews)

View other StepChange products

4.95

Based on 16,809 reviews, last reviewed 19th May 2026

100700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful & gave me very good advice & help to so... Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16809)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Exceptional

Staff very helpful. Always listen and give the best help they can. Very easy to talk to. Will recommend them to anyone that needs there expertise. Reviewed on: 7th July 2023

Caring, compassionate, professional .. and attentive to me.

The arrival of the cost-of-living shockwave drove me into unsustainable payments on existing debt. I had zero support from anyone, particularly my bank. I approached Step Change desperate for guidance and help. The advisors are exceptionally helpful and attentive to my financial position. I will ALWAYS advise anyone in my position to turn to Step Change. They deliver! They care! Reviewed on: 7th July 2023

Life Changing

It is impossible to show just how grateful I am for the help and advice I have received from Step Change. Struggling with bad depression, bad debt and no disposable income it felt I had nowhere to turn and will be forever in this rut. Then I was recommended this company and within minutes I felt the weight lifted off my shoulders and I could once again begin to see positive steps being made and had some breathing space. Could not sing their praises enough as they have turned my life round Reviewed on: 7th July 2023

Kind and professional service

Professional people who work under pressure with kindness. Reviewed on: 7th July 2023

Great service helps me alot

Thankyou step Change for your guidance towards my debt. The people that work for Step Change are trustworthy and not judging in regards of my debt problem. Keep doing what you're doing. Much love Reviewed on: 7th July 2023

Outstanding

After I hit rock bottom in life with mounting debt i got to a point where I was starting to think there was no way out until I spoke to Step Change. Within a matter of days I had a suitable affordable payment plan in place. I felt like a weight had been lifted of my shoulders. The step change team were incredibly helpful and understanding which made the whole process so easy. They went above and beyond going the extra mile to help me every step of the way. I would recommend (and I have) to anyone and everyone who thinks they need debt advice. Reviewed on: 7th July 2023

Life savers

Step Change helped me sort my finances out in a way that helped me tackle my debt, reduce my anxiety and show me how to manage my money effectively so that it works for me, not me working for it. Reviewed on: 7th July 2023

Quick service and specific

The company handled my case quickly and without any problems, I am happy that in my case there is a company like Step Chance that helped me continue my life without stress and nerves, that supported me in such a difficult period of my life. Thank you Reviewed on: 7th July 2023

Much needed advice and help

Excellent team of people assisting and advising debt information. Comprehensive website allowing for a full and frank review of your finances. This helps advise your next steps. We all need help in these difficult times as or circumstances change. Step for change is that first step to your personal debt recovery. Can’t recommend enough. Large company say they can help step for change does what they advertise. Help you manage your debt. Reviewed on: 7th July 2023

couldn't of survived without them

was in debt didn't no where to turn then I herd about step change. don't think I would be here now if it wasn't for them Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt advice
from My Debt Plan 4.86 from 375 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub