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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16806 reviews)

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4.95

Based on 16,806 reviews, last reviewed 18th May 2026

100550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A friendly ear when i needed it most. A friendly ear when i needed it most. Stepchange contacted my creditors and negotiated the plan which is what i had dreaded the most. The peace of min... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16806)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Make my life without to much stress

Since I have them on mi side I have a normal life without worry about mi debts. I ask them for help and they took all mi stress .I pays all debts in one with a small amount. Reviewed on: 7th July 2023

Helping

My debt was beyond my control. due to circumstances that I had not foreseen. They have helped and guided me with a debt management plan which really helped put my mind at ease. Even though full resolution is a few years away at least now I can see the light at the end of the tunnel Reviewed on: 7th July 2023

Life changing service

One of the most caring and compassionate team I have ever dealt with. Fantastic service. Reviewed on: 7th July 2023

Amazing

Although my journey with step change they have been fantastic, always ready to listen and offer advice and help where and however they can. Reviewed on: 7th July 2023

StepChange - very helpful and supportive

I was very anxious in making the initial contact. I received such good advice in helping to resolve my financial problems. I am very grateful for the help and with the ease of communication with the advisors during what was a difficult time for me. They have continued to be supportive after sorting out a management plan with me. Reviewed on: 7th July 2023

Debt management

Step change helped me handle my debts with advice and support along with handling my fiance Reviewed on: 7th July 2023

Excellent helpful service

So easy to set up the management ,have at least monthly updates and statements. No hassle from the companies involved .We'll recommended Reviewed on: 7th July 2023

Great service

Easy to talk to,any questions answered overall great service Reviewed on: 7th July 2023

Efficiency and helpful

Really quick to organise. Helped shed a weight off my mind. Reviewed on: 7th July 2023

managemestuart

Create service a lot of my mind Very professional Reviewed on: 7th July 2023

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