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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16811 reviews)

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4.95

Based on 16,811 reviews, last reviewed 19th May 2026

100800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful Initial call was really good and have been making manageable payments for years Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16811)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Debt management

Step change helped me handle my debts with advice and support along with handling my fiance Reviewed on: 7th July 2023

Excellent helpful service

So easy to set up the management ,have at least monthly updates and statements. No hassle from the companies involved .We'll recommended Reviewed on: 7th July 2023

Great service

Easy to talk to,any questions answered overall great service Reviewed on: 7th July 2023

Efficiency and helpful

Really quick to organise. Helped shed a weight off my mind. Reviewed on: 7th July 2023

managemestuart

Create service a lot of my mind Very professional Reviewed on: 7th July 2023

Great help when very worried

Very easy to use online. Great help and relief when depts make you very feel very low. Reviewed on: 7th July 2023

Back on track

Amazing company lovely people very understanding Reviewed on: 7th July 2023

Very helpful

Step change are extremely understanding and thanks to them for helping me set up a dmp,l believe with there help and continued support I will be debt free which is great relief to my health and well-being, so a big thank you for all they've done so far and continue to do. Reviewed on: 7th July 2023

StepChange have taken the stress away

StepChange have taken over dealing with and paying back my creditor's. I am so happy with the way they treat their customers. They are professional and deal with queries promptly. I am very happy with the high standard of care I have received from any of the staff I have dealt with. Reviewed on: 7th July 2023

Carlos 1980

It is first time when I have to use DMP , I have to say that Step Change is the best company to which one you can decide to go in that situation, always happy to help you , support you really. For them you are a person which they want to help , not a number on screen , help is set up for you individually. THEY ARE THE BEST !!!!!!!!! Reviewed on: 7th July 2023

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