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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Quick, Simple and Effective

They've managed to get my monthly credit bills down from around £1200 to a manageable £300... Even after individual calls with creditors got me nowhere. Reviewed on: 7th July 2023

Debt solution

Excellent Service and very informative informations. All staffs are so kind and knowledgeable and very much helpful. I do appreciate step change charity all the best. Thanks Reviewed on: 7th July 2023

Stepchange is Fantastic

I was in such a bad way debt wise with bills mounting, cost of living etc and plucked up the courage to get intouch with Stepchange ! I could never realise the relief of getting sorted out in a private professional way where I was made to feel no shame ! My life was so low Stepchange made me feel I could live again I'm so thankful ! Reviewed on: 7th July 2023

Brillant

Absolutely brillant services,friendly people and just so helpful.Could not fault them on anything.Totally changed my life for me thank u stepchange Reviewed on: 7th July 2023

Weight lifting that makes a huge difference

Contacting Step Change was a game changing moment in my life. I'd used all my saving paying my monthly debts while off work with a deteriorating Illness. This was during covid second wave. I'd tried working with companies myself but to no workable outcome. After my initial conversation with Step Change I had huge feeling of relief as if I was listened too and the weight on my shoulders was being shared, The advice and support they gave was a game changer for me. I don't know where I would be if I hadn't made that initial contact, Their debt management plan was such a great support. I could get on with my health battle without the worry. They are always there if I need further advice or if I'm having difficulties with a debter. They gave advice on how to approach any issues with companies too. Such an excellent service. I would recommend to anyone with debt issues. Reviewed on: 7th July 2023

Thank you for saving me!

Step change saved me from going into further debt! I’m not sure what I would have done without the advice they gave and continue to give me. Reviewed on: 7th July 2023

Amazing support

Step change has made My life So much easier no stressing about bills just easy process and great service Reviewed on: 7th July 2023

Could have asked for more

The team at step change were so understanding; reassuring and supportive from start to finish. When I was in a dark place they assured me there was light at the end of the tunnel. They even offered support beyond my financial situation to ensure I was getting all the advice and support pertaining to my circumstances as a whole. I’d like to take this opportunity to say a big thank you to all at step change for giving me the hope that was so much needed in my moment of distress and desperation . You really have changed my life and given me the opportunity to get my life back on track. Absolute top marks for support and service when needed the most! Reviewed on: 7th July 2023

Would recommend to everyone in need!

So helpful, so police and friendly and understand - no judgement felt! Always responsive and helpful! Reviewed on: 7th July 2023

Debt Management Plan

I reached out after struggling with debt. I was made to feel very comfortable and at ease. The process was very straight forward and easy to follow. I am able to sleep at night now knowing I have a debt management plan in place. Reviewed on: 7th July 2023

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