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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16817 reviews)

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4.95

Based on 16,817 reviews, last reviewed 19th May 2026

101050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You guys are a Star! I was stressed out due to unmanageable debts and had no clue what to do. Heard about stepchange so registered and requested assistance. Whole process ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16817)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent

They are really helpful and took all the stress away while helping me sort out my finances I would definitely recommend to friends and family Reviewed on: 7th July 2023

Good professional advice

Clear honest advice with realistic outcome Reviewed on: 7th July 2023

Game changer

We all talk about the cost of living crisis but StepChange takes real action. Not only do you get great advice, you also get a life-changing plan. Reviewed on: 7th July 2023

Quick, Simple and Effective

They've managed to get my monthly credit bills down from around £1200 to a manageable £300... Even after individual calls with creditors got me nowhere. Reviewed on: 7th July 2023

Debt solution

Excellent Service and very informative informations. All staffs are so kind and knowledgeable and very much helpful. I do appreciate step change charity all the best. Thanks Reviewed on: 7th July 2023

Stepchange is Fantastic

I was in such a bad way debt wise with bills mounting, cost of living etc and plucked up the courage to get intouch with Stepchange ! I could never realise the relief of getting sorted out in a private professional way where I was made to feel no shame ! My life was so low Stepchange made me feel I could live again I'm so thankful ! Reviewed on: 7th July 2023

Brillant

Absolutely brillant services,friendly people and just so helpful.Could not fault them on anything.Totally changed my life for me thank u stepchange Reviewed on: 7th July 2023

Weight lifting that makes a huge difference

Contacting Step Change was a game changing moment in my life. I'd used all my saving paying my monthly debts while off work with a deteriorating Illness. This was during covid second wave. I'd tried working with companies myself but to no workable outcome. After my initial conversation with Step Change I had huge feeling of relief as if I was listened too and the weight on my shoulders was being shared, The advice and support they gave was a game changer for me. I don't know where I would be if I hadn't made that initial contact, Their debt management plan was such a great support. I could get on with my health battle without the worry. They are always there if I need further advice or if I'm having difficulties with a debter. They gave advice on how to approach any issues with companies too. Such an excellent service. I would recommend to anyone with debt issues. Reviewed on: 7th July 2023

Thank you for saving me!

Step change saved me from going into further debt! I’m not sure what I would have done without the advice they gave and continue to give me. Reviewed on: 7th July 2023

Amazing support

Step change has made My life So much easier no stressing about bills just easy process and great service Reviewed on: 7th July 2023

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