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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,794 reviews, last reviewed 18th May 2026
99950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026
Douglas R's avatar
Douglas R

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Dealt with very quickly, great advice given

5
They helped me quickly and didn't judge me.got things sorted and now I'm a lot less stressed Reviewed on: 7th July 2023
Jayne burton 's avatar
Jayne burton

Excellent service

5
The uniqueness of handling customer with debt and gove a fantastic peace of mind. Reviewed on: 7th July 2023
Josephine Obasa 's avatar
Josephine Obasa

Great help

5
Great help, great support, knowledgeable, fantastic customer service Reviewed on: 7th July 2023
Emilia's avatar
Emilia

Life changing

5
Well what can I say…..Stepchange is the best thing since sliced bread. They’ve helped me so much with my debts. Everyone you speak to is so polite and understanding. They never make you feel like it’s your own fault for getting into debt. Most of all they’ve helped me sleep at night and not be afraid of the postman. Reviewed on: 7th July 2023
Janet Lowe's avatar
Janet Lowe

Their help has been fantastic

5
They helped me get back on my feet and breathe a sigh of relief when they worked to sort my accumulated debts due to my son constantly ripping me off. I am very thankful to them Reviewed on: 7th July 2023
Susan Thornton's avatar
Susan Thornton

Life changing and accessible

5
I was really struggling financially but Stepchange sorted everything out for me, online. Now all my payments are consolidated into one affordable monthly payment, the relief was immeasurable. Reviewed on: 7th July 2023
June Elliott's avatar
June Elliott

Someone to help reduce your worries

5
From the very beginning the support I received was tremendous! They helped me to take away my worries of the large unmanageable debt that I am in. They contacted my creditors and did all the payment agreements on my behalf. I would not have coped without their assistance. Reviewed on: 7th July 2023
EST's avatar
EST

Exceptionally Brilliant!

5
When one thinks all hope is lost. When your world implodes and the weight of worrying begins to take its toll Step Change really will help. The advisors are friendly and caring yet realistic and straight talking. There’s no judgement here. They literally help you see things more clearly and help you start getting back on track. I cannot recommend Step Change highly enough. Reviewed on: 7th July 2023
CQ's avatar
CQ

Excellent service

5
Step change helped me every step of the way. Always on hand if you want advice. Reviewed on: 7th July 2023
sheryl brown's avatar
sheryl brown

Amazing

5
Step change are a life saver, the advisors are so helpful and kind and non judgemental. All the stress you feel is taken away in an instance . All the hard work that they put in behind the scenes should be recognised. Amazing company with amazing staff. Reviewed on: 7th July 2023
Joanne's avatar
Joanne

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