Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

View other StepChange products

4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Their help has been fantastic

They helped me get back on my feet and breathe a sigh of relief when they worked to sort my accumulated debts due to my son constantly ripping me off. I am very thankful to them Reviewed on: 7th July 2023

Life changing and accessible

I was really struggling financially but Stepchange sorted everything out for me, online. Now all my payments are consolidated into one affordable monthly payment, the relief was immeasurable. Reviewed on: 7th July 2023

Someone to help reduce your worries

From the very beginning the support I received was tremendous! They helped me to take away my worries of the large unmanageable debt that I am in. They contacted my creditors and did all the payment agreements on my behalf. I would not have coped without their assistance. Reviewed on: 7th July 2023

Exceptionally Brilliant!

When one thinks all hope is lost. When your world implodes and the weight of worrying begins to take its toll Step Change really will help. The advisors are friendly and caring yet realistic and straight talking. There’s no judgement here. They literally help you see things more clearly and help you start getting back on track. I cannot recommend Step Change highly enough. Reviewed on: 7th July 2023

Excellent service

Step change helped me every step of the way. Always on hand if you want advice. Reviewed on: 7th July 2023

Amazing

Step change are a life saver, the advisors are so helpful and kind and non judgemental. All the stress you feel is taken away in an instance . All the hard work that they put in behind the scenes should be recognised. Amazing company with amazing staff. Reviewed on: 7th July 2023

Highly recommended

Very helpful and understanding of my situation Reviewed on: 7th July 2023

The best decision I made, thank you step change

I only wish I had contacted step change earlier. The lady who I spoke with was very helpfully and made setting up my dmp easy. The way she spoke to me never once made me feel as if she was judging me or blaming me for allowing my finances to get into a mess. A soon as it was set up I felt relieved and positive about moving forward. Thank you step change. Reviewed on: 7th July 2023

Quick and efficient

I'm deaf and struggle on the phone so it was a relief that everything could be done online. Really good advice and quick and easy to set up my debt management plan. Reviewed on: 7th July 2023

Piece of mind, and, freedom from financial worries

Best advice ever! Totally confidential, wholly supportive. Can't thank them enough. Would recommend Step Change 100% from the start. Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub