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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me

Covid ruined my business, step change help me pick up the Pieces Reviewed on: 1st May 2024

Fantastic service, takes your worries away

I found out about Stepchange on the gov.uk website. I was in a mess financially, emotionally and mentally. The advisors were so kind, didn't judge and allowed me to do everything online for the figures, outgoings and debt. I was glad that they could help me, they contacted all of my creditors, told them how much I could afford and when I got threatening letters advised me and contacted the creditors for me. I no longer deal with my creditors which has helped my mental stress and I just pay a set amount to Stepchange every month. They then split it up to pay off my debts. The staff are fantastic, it is a totally free service and they remain your contact point for however long it takes to pay off your creditors. You also get monthly statements to show how you are doing. Before finding them I was looking at debt solution agencies who charge a monthly fee, I am so glad I found Stepchange instead. Reviewed on: 1st May 2024

Excellent Help & Advice

They have helped me reduce my debts & will continue the help until all debts have been fully paid, I would recommend them to anyone who requires debt advice as they’ve been excellent Reviewed on: 1st May 2024

Making Debt Stress more manageable

I am not proud of falling into debt but sadly losing my business through Covid I was left with no choice.From the moment I spoke to Stepchange they were absolutely brilliant. They have helped manage my stress and anxiety associated with the debts and my creditors accordingly. As long as you keep your end of the bargain there is absolutely nothing they won't do to help you. Reviewed on: 1st May 2024

Step change changed my life.

Step change changed my life. I was drowning, juggling the final bit of headroom on my credit cards each month before step change helped me get that to one affordable payment and froze all my interest/charges with my creditors. Now I can plan for the future and map out my finances. Reviewed on: 1st May 2024

From the first phone call they are there to help you...

From the first phone call they are there to help you out Reviewed on: 1st May 2024

Stepchange have been there for me.. Outstanding

Stepchange have been there for me & my wife for many years. They are very supportive, calming & knowledgeable. What seemed years ago an impossible challenge is almost finished. They don't judge & provide clarity year after year. Peace of mind is a understatement. Simply life savers Reviewed on: 1st May 2024

Helped take the worry out of life

Once I had gone to Step Change I felt as though I had had a weight removed from my shoulders and I could sleep again. They sorted everything. Reviewed on: 1st May 2024

There for us.

Got help and advice when it was badly needed. Helped no end in seeing beyond our problems Reviewed on: 1st May 2024

Very good and understand the issues

Very good and understand the issues Reviewed on: 1st May 2024

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