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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,786 reviews, last reviewed 16th May 2026
99600% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026
shane l's avatar
shane l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Full support from step change

5
From the first call, step change has helped me ten fold, my life would be in tatters if it wasn't for them. Reviewed on: 7th July 2023
Peter Berry-Paxton 's avatar
Peter Berry-Paxton

Amazing

5
Step change debt charity has helped me enormously with my debt management and I am ever so grateful for the support and absolutely amazing customer service received.Simply the best Reviewed on: 7th July 2023
Guyguy Nimba 's avatar
Guyguy Nimba

Very friendly and helpful staff

5
Since getting in touch with stepchange they have sorted out my debts and sorted out an amount that I can afford to pay, have sorted everything with my debtors and keep me informed of everything, without their help I don't know what I would have done Reviewed on: 7th July 2023
Val Goodey's avatar
Val Goodey

Very helpful

5
It has help me out and I have less worry about paying all my bills So just having one company to take the money and pay my bills for me Reviewed on: 7th July 2023
caroleannellen@outlook.com's avatar
[email protected]

Superb and very professional!

5
Step Change have helped me so much during my difficult time of bereavement. They make it simple, easier and very professional people to help you all the way dealing with your finances. Thank you Step Change and Team! Good luck and if I could vote my vote is all yours. Reviewed on: 7th July 2023
Pollyana 's avatar
Pollyana

Amazing service

5
Very easy to use, lots of helpful advice and options available. Supportive company who seem to actually care for their client, I can finally see a light at the end of the tunnel Would 100% recommend Reviewed on: 7th July 2023
Tia's avatar
Tia

Help and assistance

5
Polite, listening, great for nervous people taking there first step to getting the help they need. Non judgemental a d great at keeping you informed all the way through the process. Aftercare also available if needed Reviewed on: 7th July 2023
Sylvia Clare's avatar
Sylvia Clare

Excellent service provided

5
The communication I've received when chatting with staff has always been very informative, honest and fair. My finances were put into a monthly package I could afford with the service being of great help to myself Reviewed on: 7th July 2023
AR Tyler's avatar
AR Tyler

Amazing

5
I was struggling for months after I had my baby with loads of debts, I’m so happy that my health visitor passed this company onto me, there hands down the most understanding people every time I ring a different person and they always have the most amazing people skills, i’m never made to feel like I’m stupid for asking a question. I would recommend this that company completely. Reviewed on: 7th July 2023
Nia Smith's avatar
Nia Smith

Helpful and thoughtful advise

5
As a person suffering from anxiety and depression, StepChange advised me and helped me step by step through my financial problems and eased my worries. Always patient and friendly on the phone, couldn't recommend them highly enough. Reviewed on: 7th July 2023
Kevin's avatar
Kevin

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