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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,823 reviews, last reviewed 19th May 2026
101350% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026
Susie Smith's avatar
Susie Smith

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Life savers

5
Amazing people helped me pull myself from a dark place , carrying the burden of debt , they helped me feel free again and in control of my life Reviewed on: 7th July 2023
Jacqui ky's avatar
Jacqui ky

Life Changing.

5
Helped me get back on track with my finances. Took away the letters, phone calls and sleepless nights. Thank you Step Change Reviewed on: 7th July 2023
James Brereton's avatar
James Brereton

Life savers

5
I was left in a very big mess and facing bankruptcy. Due to a cryptocurrency scam. Step Change gave me good advice and I took action with a debt management plan. Which helped me out hugely. I can now start to rebuild my life again.Thsnks to Step Changes help. Reviewed on: 7th July 2023
Steven Bridgett's avatar
Steven Bridgett

Best decision I made

5
After struggling for so long I decided to contact stepchange for help and I’m so glad I did, I’ve never felt so relaxed and relieved that all of my debts are now in just one payment. They were so helpful and non judgemental I felt such at ease when speaking to them. 100% the best decision that I ever made. Reviewed on: 7th July 2023
Ashleigh Janis's avatar
Ashleigh Janis

Amazing caring sensitive

5
The people I spoke to and are working with have been so sensitive to my needs and understanding they have been so on the ball with my situation Reviewed on: 7th July 2023
Erika Pursey's avatar
Erika Pursey

Great Support

5
Helped me manage my debt and reduce my stress Reviewed on: 7th July 2023
Anne Nimmo's avatar
Anne Nimmo

Fast and officiant, great customer service.

5
Very efficient, and great customer care, they where quick to answer any questions, and always pleasant. Reviewed on: 7th July 2023
Patricia Radford's avatar
Patricia Radford

They gave me my life back

5
Absolutely amazing..they took months of worry away in an instant and I was actually able to sleep at night....words cannot describe the weight step change lifted from my shoulders Reviewed on: 7th July 2023
ian thompson's avatar
ian thompson

Really helped manage the stress of debt

5
I have nothing but praise for the support of people at step change. They helped me manage my debt which accrued in the context of my mental health problems. They were kind caring and professional directing me to the best way to handle my debts and also get mental health support. Without their help and guidance I don’t know where I’d be. I would recommend their support to anyone. Thank you Stepchange Reviewed on: 7th July 2023
RP's avatar
RP

Excellent service

5
I came to step change due to credit card issues. I explained it wasn't manageable and they then went on to explain how they could help me. It was a straight forward service and took a weight off my mind. I've continued what I believe to be a manageable amount. They deserve the Top Award for helping myself and others. Reviewed on: 7th July 2023
Jackie Norton's avatar
Jackie Norton

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