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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16811 reviews)

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4.95

Based on 16,811 reviews, last reviewed 19th May 2026

100800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful Initial call was really good and have been making manageable payments for years Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16811)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I didn't know where to turn them I found out about Step Change.

I found Step Change by accident. I had been receiving advice from a company with a very similar name. I became suspicious when they told me they would do a budget for me and on receiving it, there were some figures inflated to pad it out. I told that company I had changed my mind but they did pester me for a few days until I told them I was with Step Change and please stop calling me. It was such a different experience with Step change; every person I have spoken with was immediately respectful, reassuring and helpful. They presented me with suitable options of debt solutions unlike the previous company who led me down what would have been the worse path to take. I will be eternally grateful to Step Change. Reviewed on: 7th July 2023

Fantastic

I have been helped with my financial situation great service Reviewed on: 7th July 2023

Help when I needed it most

So incredibly helpful, sorted my worries with credit cards and other debts I had put it all together with easy repayments.. could not recommend these people enough staff are so kind and professional. Reviewed on: 7th July 2023

Seemless friendly service

When I contacted Step Change, I was in emotional distress and complete panic due to overwhelming debts. They reassured me and set up everything I needed with my creditors, communicating every step of the way so I knew what was happening. I'm forever grateful and can once again breathe more easily! Reviewed on: 7th July 2023

Full support from step change

From the first call, step change has helped me ten fold, my life would be in tatters if it wasn't for them. Reviewed on: 7th July 2023

Amazing

Step change debt charity has helped me enormously with my debt management and I am ever so grateful for the support and absolutely amazing customer service received.Simply the best Reviewed on: 7th July 2023

Very friendly and helpful staff

Since getting in touch with stepchange they have sorted out my debts and sorted out an amount that I can afford to pay, have sorted everything with my debtors and keep me informed of everything, without their help I don't know what I would have done Reviewed on: 7th July 2023

Very helpful

It has help me out and I have less worry about paying all my bills So just having one company to take the money and pay my bills for me Reviewed on: 7th July 2023

Superb and very professional!

Step Change have helped me so much during my difficult time of bereavement. They make it simple, easier and very professional people to help you all the way dealing with your finances. Thank you Step Change and Team! Good luck and if I could vote my vote is all yours. Reviewed on: 7th July 2023

Amazing service

Very easy to use, lots of helpful advice and options available. Supportive company who seem to actually care for their client, I can finally see a light at the end of the tunnel Would 100% recommend Reviewed on: 7th July 2023

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