Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

View other StepChange products

4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Changed my life.

Changed my life. No worries about anything. Everything been done on line Reviewed on: 1st May 2024

Professional

Professional and easy to talk to Reviewed on: 1st May 2024

Five stars all the way!

Stepchange are an amazing charity and have really help me feel that I am on top of my debts. It took me a long time to contact them, as I was feeling so low and embarrassed to be in the position I was in, owing so much money. I’m so pleased that I contacted them, they helped me put together a plan that I have been able to comfortably manage for over a year. The whole process has been so simple and so reassuring. When I have called to speak to someone the staff have always been so understanding, helpful and completely non judgemental. They really are a fantastic organisation and I have recommended them to quite a few people. Reviewed on: 1st May 2024

Helpful and professional.

They are always extremely helpful and professional. They are sensitive to the situation. Reviewed on: 1st May 2024

We were at rock bottom

We were at rock bottom and a friend recommended StepChange - and we never looked back - they took all the anxiety and pressure away for us ! We will be forever grateful! Reviewed on: 1st May 2024

After going through a divorce and things got a bit t...

After going through a divorce and things got a bit too much, step change were recommended by a friend and they really helped alleviate the repayments of the debt I had built up due to this. They have been extremely helpful to make it affordable and to ensure I can still live, enjoy a little and manage what I can to repay what is comfortable for me. Would highly recommend if you are finding it difficult. It's worth the hit on your credit score to sort yourself out. Reviewed on: 1st May 2024

Takes all the stress away from worrying about your d...

Takes all the stress away from worrying about your debts, deals with all your debtors so you don’t have to speak to them and is a lifesaver Reviewed on: 1st May 2024

I do not know what I would have done without step ch...

I do not know what I would have done without step change. I now know I am paying my debts at an affordable rate without having to worry. I would recommend them to anyone in difficulty. I thank you from the bottom of my heart!!! Reviewed on: 1st May 2024

The best experience

When discussing my debts over the phone I was in tears. Stepchange were amazing at giving me comfort and support without feeling judged and ashamed. Nearly a year on and I feel so much better with their help. Reviewed on: 1st May 2024

Peace of mind.

Stepchange give you some peace of mind instead of dealing with the company you owe money. They talk on your behalf. I am still paying my debt for little my little. Dealing with the person o company you owe money would be much worse. I would not be able to handle the situation. So far stepchange been great. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 3.92 from 3 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub